KSC Fails to Start After VM Cloning ("Keyset does not exist" Error)

[Vincentcassel]

Hello everyone,

We're transitioning our datacenter from VMware ESXi to Proxmox and currently updating our VMs. Our challenge involves a VM running Windows Server 2016 with Kaspersky Security Center (KSC) 13.2.

After using VMware Converter to adjust the storage controller and disk size, the new VM boots up fine, but the Kaspersky Security Center doesn’t start. It’s set to automatically start, yet when I attempt to start it manually, it shuts down immediately.

Looking into the Event Viewer, I encounter this error every time I try to start the service:

"Service 'kladminserver' has been stopped due to an error. #1181 (-2146893802) System error 0x80090016 (keyset does not exist)"

It seems like there's an issue with the cryptographic keys that KSC needs to operate. Does anyone have insights on what might be causing this or how to resolve it?

[Vincentcassel]

6 minutes ago, Vincentcassel said:

Hello everyone,

We're transitioning our datacenter from VMware ESXi to Proxmox and currently updating our VMs. Our challenge involves a VM running Windows Server 2016 with Kaspersky Security Center (KSC) 13.2.

After using VMware Converter to adjust the storage controller and disk size, the new VM boots up fine, but the Kaspersky Security Center doesn’t start. It’s set to automatically start, yet when I attempt to start it manually, it shuts down immediately.

Looking into the Event Viewer, I encounter this error every time I try to start the service:

"Service 'kladminserver' has been stopped due to an error. #1181 (-2146893802) System error 0x80090016 (keyset does not exist)"

It seems like there's an issue with the cryptographic keys that KSC needs to operate. Does anyone have insights on what might be causing this or how to resolve it?
g

Appreciate any help you can provide!

Edited April 18 by Vincentcassel

[Demiad]

@Vincentcassel hello

1. Your version KSC is out of date.
https://support.kaspersky.com/corporate/lifecycle

2. Only the following virtualization platforms are supported:
https://support.kaspersky.com/ksc/14.2/255791

3. Use this article to update and migrate your KSC:
https://support.kaspersky.com/13920

Edited April 18 by Demiad
answer correction

[Vincentcassel]

18 hours ago, Demiad said:

@Vincentcassel hello

1. Your version KSC is out of date.
https://support.kaspersky.com/corporate/lifecycle

2. Only the following virtualization platforms are supported:
https://support.kaspersky.com/ksc/14.2/255791

3. Use this article to update and migrate your KSC:
https://support.kaspersky.com/13920g

Thanks Demiad

Edited April 19 by Vincentcassel