KS Endpoint V11.2.0.2254 - No support? [moved]

[Alliance_NJ]

Can anyone direct me to support - End point cloud doesnt appear to have any support for product without paid support subscription.

V11.2.0.2254 appears to have let in localindexcaptcha & Virus removal doesnt pick up for removal. Have been unable to report the issue or seek assistance.

[andrew75]

@Alliance_NJ, this version is fully supported - https://support.kaspersky.com/corporate/lifecycle#b2b.block0.kes11

Сontact technical support - https://companyaccount.kaspersky.com/

[Alliance_NJ]

thanks - i tried to registered with company support but my licence ID was incompatible (too long?)

[Alliance_NJ]

@andrew75

Unsure if you may be able to assist with this - ive reinstalled to current End point version.  The licence key is still missing though & I seem to be in a loop because I cannot register for the help in CompanyAccount without the licence but I need assistance with my licence!

The CloudPortal says I have 149 days left on licence & 

» 8/10

» Using 8 desktop(s)/laptop(s)/file server(s) and 0 mobile device(s)

   - Of 10 allowed desktop(s), laptop(s), and file server(s)

 

but then 

License limit:

Per-user licensing, up to 0 user(s), 0 day(s)

Note: One license covers one desktop/laptop/file server and two Android/iOS mobile devices.

License expiration date:

05/03/2021 10:00 am (UTC +10:00)

[Guest #37]

Hi,

In Kaspersky Company Account you have to add your activation code not your license ID.

Example of Activation: XXXXX-XXXXX-XXXXX-XXXXX

Regards

[Alliance_NJ]

Thank you @Caos 

sorry but I am having trouble locating this - could you give me a little insight where this is found

[Guest #37]

Hi,

You can see in Kaspersky´s email.

 

 

Regards

[Alliance_NJ]

Thanks. I only received a licence ID. not an activation code though

 

[Guest #37]

Hi,

This is the pdf (KL License Certificate.pdf), review inside the email, you must have the activation code or the key files.

If you don´t have then contact with Digital River (your Distributor, Reseller and Support center)

Regards

 

[Alliance_NJ]

The image is a screen shot of the PDF. Same information was in the email content. No activation code though

[Guest #37]

Hi,

My personal recommendation is talk (chat, email, ...) with your Distributor ”Digital River”.

If you want, send me the pdf in a private message, and I will try to talk with Kaspersky HQ.

Regards

[Alliance_NJ]

Thank you - found the activation code on the order from Digital Rivers system!

can now register for Company Account

[Guest #37]

Hi,

You´re welcome.

Regards