KPM extension doesn't work

[cimerio]

I changed recently from Kasperky Plus to Kaspersky Premium. I don't know if it is related to problem. For all that I know, this is the only issue.

My Kasperky Password Manager started fine with Windows. But the Edge extension doesn't open. It was installed, but when I clik, it's load ad eternum. I attached a picture. Currently, I can't use KDP in browser.

 

[cimerio]

help me. not even a guess??

[harlan4096]

Uninstall that, and try to install again from here:

 

https://microsoftedge.microsoft.com/addons/detail/kaspersky-password-manage/eolheccophlcbnkkbelcgminoojochgj

 

It is working in my Edge.

[cimerio]

the same error. loading and doesn't open to me put the master password and unblock.

how can I uninstall completely the kpm? it's need uninstall the entire kasperky premium?

[harlan4096]

No, try to uninstall KPM from Your Windows Control Panel -> Programs and Features -> and there find KMP entry, then download and reinstall.

[cimerio]

don't show there. I think it is vinculated to main software. I tested the chrome. the same error. I think I will perform a full clean uninstallation of software, removing any traces of kasperky plus. and install a fresh kaspersky premium. 

 

[harlan4096]

Not there, check Windows Control Panel -> Programs and Features

[cimerio]

there is nothing. but should have, because I uninstalled the kaspersky premium and the kpm still starts

[andrew75]

Try to remove it with this utility - https://support.kaspersky.com/common/uninstall/1464

[cimerio]

47 minutes ago, andrew75 disse:

Try to remove it with this utility - https://support.kaspersky.com/common/uninstall/1464

I have to use it. because there is no uninstall file related to kpm in computer. even in the hidden files.

I uninstalled the kpm with the tool and installed the kaspersky premium, reinstalling the kpm by the software.

Now, its working. 

I can't explain if the problem was in the kpm or premium itself. I suspect, however, that I should completely uninstall the kaspersky plus before install the premium version.

thank you very much, andrew and harlan