Keyboard and mouse and speakers (and other software) stopped working

[dubailaptop]

I'm trying to recover my keyboard, mouse, speakers, which aren't working after uninstalling kapersky. So i booted with kapersky rescue tool.

But the tools option is just not showing

I'm running windows 11

Please help, I've spent hours and hours on this with no luck

this is 2024 kapersky rescue tool, the 2018 version was showing black screen on my laptop

[harlan4096]

Welcome to Kaspersky Community.

 

What version of KRD did You get? 2018 or 2024?

 

https://support.kaspersky.com/krd/24/273088

[dubailaptop]

this is 2024 kapersky rescue tool, the 2018 version was showing black screen on my laptop. thanks for your prompt response

Edited 4 hours ago by dubailaptop

[AlexeyK]

@dubailaptop Did you create the KDR boot disk according to the instructions? Did you follow these steps?

Цитата

• Download the linux firmware package from the kernel website.

  The linux firmware package is required for correct operation of computer hardware after loading Kaspersky Rescue Disk: Wi-Fi, USB modems, monitor and other devices.

• Place the linux firmware package in the root of the removable drive.

[dubailaptop]

I followed the exact instructions for windows! (iso mode)

[dubailaptop]

I have downloaded the latest update provided by dm , now internet connection is working but the tools tab remains invisible as before. it looks to be deliberate from kaspersky rather than a glitch