Kaspersky VPN doesn't work, there are no connections to any location

[Konsti]

Subscription is active, Application version 21.14.5.462, OS Windows 10 Pro 22H2

 

[Flood and Flood's wife]

54 minutes ago, Konsti said:

Subscription is active, Application version 21.14.5.462, OS Windows 10 Pro 22H2

Kaspersky VPN doesn't work, there are no connections to any location

Hello @Konsti, 

Welcome!

1. 👉Uninstall the existing VPN.
2. 👉Shutdown the computer, using Shutdown, not Restart, power ON, by pressing the Power button, login.
3. 👉Download a new exe: 21.15.8.493 Kaspersky VPN Secure Connection for Windows® & update

Please share the outcome, with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

[Konsti]

VPN is still not working after update.

[Flood and Flood's wife]

37 minutes ago, Konsti said:

VPN is still not working after update.

Hello @Konsti, 

Thank you for the update!

1.  Please log a request with: Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts, on the support page, select either Chat or Email, then fill in Application malfunction, Other template; please include any screen images of the error & a detailed history. Support may request logs, traces & other data; they will guide you.  

• Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

[Konsti]

Thanks, I will

 

[Aux10Forever]

On 11/19/2023 at 7:18 PM, Konsti said:

Thanks, I will

 

Can you try going to the Settings and change the Protocol from "Select automatically" to either "Catapult Hydra" or "WireGuard"?

[mrbuseco]

Did this get resolved?  I am having exact same issue.  Pls hlp.  I already have version 21.15.8.493 (a)

Edited January 7 by mrbuseco

[Flood and Flood's wife]

1 hour ago, mrbuseco said:

Did this get resolved?  I am having exact same issue.  Pls hlp.  I already have version 21.15.8.493 (a)

Hello @mrbuseco, 

Welcome!

1. ❌Please don't post the *same issue* in multiple topics❌
2. ⚠️Make sure the Windows OS is not Insider preview or Beta, it must only be commercially released OS.
3.  👉Logs & traces cannot be shared in the Community, it's a Community *rule*, to protect *your privacy*.
4. The Kaspersky Customer Service team can assist you to: "trace the connection attempt" via traces & logs, have you raised an incident request with them? IF 'no', please do so: https://support.kaspersky.com/b2c#contacts -> on the support page, select either Chat or Email, then fill in Cannot establish a VPN connection template - see image below; please include any screen images of the error & a *detailed history*. Support may request logs, traces & other data, refer: How to get Kaspersky VPN Secure Connection trace files and send them to Customer Service & they will guide you: 

• Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

Edited January 7 by Flood and Flood's wife
pn

[ShadowGreat]

On 11/22/2023 at 2:42 AM, Aux10Forever said:

Can you try going to the Settings and change the Protocol from "Select automatically" to either "Catapult Hydra" or "WireGuard"?

thank you very much , the "WireGuard" work for me