kaspersky vpn Kaspersky VPN – Games freeze when Split Tunneling is enabled

[Maher]

Hello,

I’ve been facing a persistent issue with Kaspersky VPN Secure Connection on Windows 11.
Whenever I enable Split Tunneling (for example, activating VPN only for Discord), some online games such as Battlefield and other titles freeze or get stuck at the loading screen after clicking “Ready”.

Here are the details:

• Windows version: Windows 11 (latest updates installed)

• VPN: Kaspersky VPN Secure Connection (latest version)

• ISP: Turkcell / Superonline (Turkey)

• I tested the same configuration with another VPN that supports Split Tunneling — and everything worked perfectly fine.

• This problem seems to appear only when Kaspersky VPN is running.

I have already:

• Tried disabling all Kaspersky protection features temporarily.

• Reinstalled the VPN.

• Reset network settings and cleared DNS.

• Tried different servers and protocols.

This same problem happened to me a few months ago and it resolved itself automatically after an update, but now it’s back again.

I am quite experienced with networking and system configuration, and I’ve verified that the issue is not related to Windows Firewall, routing, or game servers. It’s definitely connected to the Kaspersky VPN Split Tunneling behavior.

Please investigate this issue or let me know if any logs or diagnostic traces would help.

 

[Flood and Flood's wife]

2 hours ago, Maher said:

• Windows version: Windows 11 (latest updates installed)

• VPN: Kaspersky VPN Secure Connection (latest version)

I’ve been facing a persistent issue with Kaspersky VPN Secure Connection on Windows 11.
Whenever I enable Split Tunneling (for example, activating VPN only for Discord), some online games such as Battlefield and other titles freeze or get stuck at the loading screen after clicking “Ready”.

1. Please investigate this issue or let me know if any logs or diagnostic traces would help.

 

Hello @Maher, 

Welcome!

• Exactly *which* Windows 11 *build*, in Windows Search type WINVER, open the WINVER app, post back the result? 
• Exactly *which* Kaspersky *version*, on the Windows Taskbar *Hidden-icons*, right-click the Kaspersky VPN icon, select Help, select About, post back the *About* information? 
• To protect (your) privacy & security logs & or diagnostic traces cannot be submitted to the Community, please contact Kaspersky Customer Service https://support.kaspersky.com/b2c#contacts - select Email, fill in the template as shown, provide a *detailed history*;  IF any data is required support will guide you: 

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

Edited 11 minutes ago by Flood and Flood's wife
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