Kaspersky Standard not supported in my region

[PapichuloBW]

Afternoon,

 

I'm in Africa Botswana and have purchased Kaspersky Standard. Unfortunately, it displays "not supported in your region."

Any idea on how i can change the region or i've lost moneys just have to purchase a new one supported in my region?

Thanks

[Flood and Flood's wife]

On 2/3/2023 at 1:45 AM, PapichuloBW said:

I'm in Africa Botswana and have purchased Kaspersky Standard. Unfortunately, it displays "not supported in your region." Any idea on how i can change the region or i've lost moneys just have to purchase a new one supported in my region?

 

Hello @PapichuloBW
Welcome!

*For your own privacy & security - please do not share private information, for example - personal email address, software activation code, etc., in a public forum*

1. Please read: Regional restrictions. 
2. Please read: How your subscription works. 
3. My Kaspersky features may be limited depending on the region (you) specify when creating your account: the issue cannot be fixed by the Kaspersky Community. Only Kaspersky Support can fix the problem; they have access to your private information.
4. The rollout of the new Kaspersky software continues across the globe, it's a progressive, staggered distribution, not yet complete for all regions, if the software is not available in your region, or on Kaspersky's Global website site, there may be errors - Kaspersky support will try to assist you; if Kaspersky support are unable to assist & (your) purchase meets Kaspersky's refund guarantee policy, Kaspersky Support will assist by processing a refund if they can; again, it's not something the Kaspersky Community can help with. 
5. On the support page: select either Chat or Email, then fill in Order & Payment issues, Delivery issue template (see the image below - as a guide) please include any screen images of the error & a detailed history; also include the software activation code/license number & the email address you used when you purchased the software; Support may request logs, traces & other data; they will guide you. 

Please share the outcome with the Community, when it's available? 
Thank you🙏
Flood🐳+🐋

Edited Friday at 01:32 AM by Flood and Flood's wife
removed white space

[PapichuloBW]

Thanks.

 

They managed to assist.

 

Regards,

 

[Flood and Flood's wife]

On 2/17/2023 at 6:46 PM, PapichuloBW said:

Thanks.  They managed to assist.

Brilliant @PapichuloBW, thank you for taking the time to update the Community, we're delighted to read the outcome!
Thank you🙏
Flood🐳+🐋

Edited Friday at 01:31 AM by Flood and Flood's wife
sig

[OlympusAres]

Having the exact same problem. How long did they take to assist you?

[Berny]

@OlympusAres Welcome on the Forum.

What is your geographical location ?

[OlympusAres]

Botswana as well. I believe I should've set my region to South Africa. Instead, I chose "Other Regions". I logged the issue through customer support same day I posted the first reply and still  haven't been assisted.

Edited 22 hours ago by OlympusAres
Addition

[OlympusAres]

Is there an alternative way to get support? How do I resolve the issue? The option to change regions is greyed out.

[Berny]

@OlympusAres

9 hours ago, OlympusAres said:

still  haven't been assisted.

In which country did you purchase your license ?
Do you have a  customer support INC reference ?

To change the region from your account you should submit a request to Kaspersky Technical Support :
→ https://support.kaspersky.com/b2c/#contacts
1) Fill in the form
2) Did not find your answer ? Contact Customer Service

[OlympusAres]

I purchased it in Botswana. The shop is headquartered in South Africa.

I filled the form twice, still haven't gotten a response. I will try again. I don't remember seeing an incident or reference number.2

[OlympusAres]

The below is the screen I get once logging the query. No reference or INC number. I have checked my email, including my spam and there is also nothing.

[OlympusAres]

@Berny@harlan4096

[Berny]

@OlympusAres

Link  https://support.kaspersky.com/us/b2c/US#request is pointing to  :
Support > Support for home products > United Sates of America (USA)

Please see → Guide on Kaspersky software availability in the United States

" To comply, we must limit the availability and functionality of our products and services for US customers "

 

Please try the Global Technical Support link →  https://support.kaspersky.com/b2c/#contacts  ?
 

 

[OlympusAres]

@Berny@harlan4096

I tried changing the location and keep getting this error. 😔 I even tried on different browsers.

[Berny]

@OlympusAres

Please switch to another DNS server ?

[OlympusAres]

@Berny I noticed the reason it kept redirecting me to the same us site and failing to redirect me to the South Africa site was because I use Starlink. I switched my internet connections and managed. I managed to get into contact with an agent who is assisting. I should be good to go.

Thanks for the guidance. Much appreciated.

Edited 16 minutes ago by OlympusAres
Addition