kaspersky free Kaspersky safe kids features giving me issues

[5piritu5]

I have the same problem, but I don't see solution here. Can you help me please?

Edited November 30, 2022 by 5piritu5

[Flood and Flood's wife]

14 hours ago, 5piritu5 said:

I have the same problem, but I don't see solution here. Can you help me please?

Hello @5piritu5, 

Welcome!

Please provide more specific information: 

1. Device OS, refer: How to find the version of your operating system?
2. Kaspersky Safe Kids version, refer: How to find out which version of Kaspersky Safe Kids is installed on your device?
3. What is the exact problem (for you) & what steps (have you) taken to fix?  
4. Are there any errors, post screen prints please? 
5. Is Kaspersky Safe Kids Premium or Free? 

Please post back? 

Thank you?
Flood?+?

Edited December 1, 2022 by Flood and Flood's wife

[5piritu5]

Thanks for answer.

1. It's Windows 10 Pro

2. I can't se version because cannot start Safe Kids app.

3. Now I have another problem. I managed to enter Windows account by disabling safe kids service in safe mode and uninstalled Kaspersky Total Security but now I can't uninstall Sade Kids. When I try do do it trough control panel-programs and features there is information uninstallation complete - picture 1.

I also tried to remove it with kavremover but there is also error... - picture 2 and 3

5. I am not sure. Because I had Kaspersky Total security I suppose it was premium..?

[Flood and Flood's wife]

Hello @5piritu5, 

You're most welcome!

Thank you for posting back & the information!

1. KSK can only be removed when no other apps are active.
2. Do not use Kavremover unless recommended to do so by Kaspersky technical support engineers. 

3.  Please log a case with Kaspersky support, fill in either Chat or Email, the fill in: Application malfunction, Other template, in the Description of the issue section, give a detailed history; include all screen print(s); support may request logs, traces & other data; they will guide you. 

   Please share the outcome, with the Community, when it's available?

   Thank you?
   Flood?+?