Kaspersky Safe Kids 23.0.0.418 (on Windows) and Fortnite

[Asaviour]

There seems to be some issues with Kaspersky Safe Kids 23.0.0.418 and Fortnite - Which both my kids play regularly. When launching the game it will hang and then leave me no choice but to restart the computer (can't even open task manager). Even when disabling Kaspersky Safe Kids this issue still persists. Only when I fully un-install the application does the game work again. I can replicate this by then installing Safe Kids again which will produce the crash on launch. I can only assume Safe Kids is trying to capture what is happening when the anti-cheat or the game itself is loading - I don't even have app monitoring on. I've dabbled with quite a few of the settings and still can't get it working.

I would like the peace of mind knowing safe kids is installed but at the moment it's unusable due to this fact (I can't even pause it - The program has to be totally un-installed) - I have tried a full re-install which doesn't help - I even did a fresh install of Windows 11 trying to cure the issues until I pinpointed it to Safe Kids.

Can you offer any advice? I'd be happy to grab logs if that's possible.

 

 

[Flood and Flood's wife]

1 hour ago, Asaviour said:

There seems to be some issues with Kaspersky Safe Kids 23.0.0.418 and Fortnite - Which both my kids play regularly. When launching the game it will hang and then leave me no choice but to restart the computer (can't even open task manager). Even when disabling Kaspersky Safe Kids this issue still persists. Only when I fully un-install the application does the game work again. I can replicate this by then installing Safe Kids again which will produce the crash on launch. I can only assume Safe Kids is trying to capture what is happening when the anti-cheat or the game itself is loading - I don't even have app monitoring on. I've dabbled with quite a few of the settings and still can't get it working.

I would like the peace of mind knowing safe kids is installed but at the moment it's unusable due to this fact (I can't even pause it - The program has to be totally un-installed) - I have tried a full re-install which doesn't help - I even did a fresh install of Windows 11 trying to cure the issues until I pinpointed it to Safe Kids.

Can you offer any advice? I'd be happy to grab logs if that's possible.

Hello @Asaviour, 

Welcome back!

Even tho it's probably not related & does not appear to describe any of the 'symptoms' (you've) described - IF (your) location is US, please read: Guide on Kaspersky software availability in the United States, Kaspersky Safe Kids

Submitting logs, data via the Community is not possible, to protect (your) privacy & security - there's a Community Guideline that forbids this. 

Please log the issue with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - on the support page, select either Email or Chat, then fill in the template as shown below; please include a *detailed history*

Please share the outcome with the Community, when it's available? 
Thank you🙏
Flood🐳+🐋

[zikbacar]

Hi, I have 100% exactly the same issue - literally like I wrote the post 🙂
There was both Fortnite and KSK app update yesterday which I was sure would fix it, but it didn't.

Please raise this, as I don't want to switch away from KSK, but on the other hand sons need to play Fortnite.

By reading through the internet, there were mentiones that this can be connected to "Easy Anti-Cheat" rather than Fortnite, but the outcome for me is the same.

[Flood and Flood's wife]

12 minutes ago, zikbacar said:

Hi, I have 100% exactly the same issue - literally like I wrote the post 🙂
There was both Fortnite and KSK app update yesterday which I was sure would fix it, but it didn't.

By reading through the internet, there were mentions that this can be connected to "Easy Anti-Cheat" rather than Fortnite, but the outcome for me is the same.

1. Please raise this, as I don't want to switch away from KSK, but on the other hand sons need to play Fortnite.

Hello @zikbacar, 

Welcome!

No-one can raise the issue on (your) behalf ->the process for raising an issue is as follows:  Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - on the support page, select either Email or Chat, then fill in the template as shown below; please include a *detailed history*

Please share the outcome with the Community, when it's available? 
Thank you🙏
Flood🐳+🐋

[Asaviour]

33 minutes ago, zikbacar said:

Hi, I have 100% exactly the same issue - literally like I wrote the post 🙂
There was both Fortnite and KSK app update yesterday which I was sure would fix it, but it didn't.

Please raise this, as I don't want to switch away from KSK, but on the other hand sons need to play Fortnite.

By reading through the internet, there were mentiones that this can be connected to "Easy Anti-Cheat" rather than Fortnite, but the outcome for me is the same.

I did think there might be more people with the same issue! I also stumbled on the easy anti-cheat issues (which I re-installed). Full win11 re-install which was basically throwing the kitchen sink at it. I can replicate this across x3 different systems only when Safe Kids is installed. 

I have raised a ticket with support and provided all the required logs so hopefully it's something we can resolve soon. I'll share the outcome here.

Also thanks @Flood and Flood's wife but I'm not in the US so not sure this would apply. Will keep you updated with what happens 😊👍

[Alain Abou]

I had to come on to this chat and reply, because I have the exact same issue and thought I was going crazy lol.

Even after excluding epic, easy cheat, fortnite, nothing seemed to help, other than fully uninstalling the software. Which I found out After a full OS reinstall. This happens to Windows 10 and 11. 

 

So yes, please if there's a fix let us know. I would like to keep using the software.

[Meteorain]

I am also experiencing this behavior on more than one PC. I have opened a ticket with Customer Service

[Igor Kurzin]

Hi all, we are aware of this issue, have been investigating. Apologies for the inconveniences caused. 

[silentfreak]

The same to me… hope Kaspersky will fix this problem fast!

[silentfreak]

Am 4.10.2024 um 07:58 schrieb Igor Kurzin:

Hi all, we are aware of this issue, have been investigating. Apologies for the inconveniences caused. 

Hello, how long do you need to find a Solution?