Kaspersky Plus version 21.19.7.527 gives dllhost.exe crash (kpm_integration.dll)

[Robbie65]

After Windows 11 24H2 starts there is a dllhost.exe crash (C:\Program Files (x86)\Kaspersky Lab\Kaspersky 21.19\kpm_integration.dll).

[harlan4096]

Welcome to Kaspersky Community.

 

How did You get upcoming new version 21.19? Via auto 21.18 -> 21.19 update? Or?

[Igor Kurzin]

Hi @Robbie65, do you mind submitting a ticket to technical support via https://support.kaspersky.com/b2c ? 
Let me know the ticket number, we would like to request additional information. 

[Robbie65]

Got the update via automatic update...

[Robbie65]

Hi Igor, ticketnumber is INC000016946839

[NikitaDob]

Приветствую, такая же проблема. Номер тикета: INC000016974219

[Javier Herrera]

Same here

With kaspersky premium but lack of response.

[Javier Herrera]

Today I done a fresh install of 24h2 leaving out kb5044384 and I dont see the dllhost.exe error all day. Still have dump errors every time I power on or restart pc I have a dump report of dont know what cause I dont see any errors only Kaspersky know the dump report in the folder traces.

how can someone know what that dump is about

[jpapa]

I have the same issue. Is there any update to fix this issue?

[NikitaDob]

Technical support responded with the following:

Цитата

Hello!

 

Dear user, thank you for waiting.

 

The experts filed an error (bug) with number 8096214, and the request was sent directly to the developers. Work is currently underway to study the problem. When we have any news, we will be sure to notify you as part of this request.

 

Unfortunately, at the moment this is all the information we have.

 

We apologize for the inconvenience. Sincerely, Technical support JSC Kaspersky Lab

So we're just waiting for the developers to look into the problem and release a patch. By the way, there is also a problem with patch (b).

[Igor Kurzin]

This issue will be fixed in 21.20, release is expected in January/February 2025. 

[emerson2025]

I'm with this issue to (12/05/2024)

Windows 11 24H2 26100.2454

Placa Mãe: X670 AORUS ELITE AX (rev. 1.0/1.2)
BIOS:    F32d    12,33 MB    Oct 16, 2024

Kasperseky: kaspersky4win202121.19.7.527pt_46480.exe
----------------------------------------------------------------
Nome do aplicativo com falha: DllHost.exe, versão: 10.0.26100.1, carimbo de data/hora: 0x807e878c
Nome do módulo com falha: kpm_integration.dll, versão: 21.19.13.549, carimbo de data/hora: 0x6737728e
Código de exceção: 0xc0000005
Deslocamento de falha: 0x00016676
ID do processo com falha: 0x5428
Hora de início do aplicativo com falha: 0x1DB46FB31679041
Caminho do aplicativo com falha: C:\WINDOWS\SysWOW64\DllHost.exe
Caminho do módulo com falha: C:\Program Files (x86)\Kaspersky Lab\Kaspersky 21.19\kpm_integration.dll
ID do relatório: 3eaa80df-84dc-41e6-bda1-6deda8698a8b
Nome completo do pacote com falha: 
ID do aplicativo relativo ao pacote com falha: 

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" /> 
  <EventID>1000</EventID> 
  <Version>0</Version> 
  <Level>2</Level> 
  <Task>100</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x8000000000000000</Keywords> 
  <TimeCreated SystemTime="2024-12-05T09:51:34.1943531Z" /> 
  <EventRecordID>3916</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="23292" ThreadID="23296" /> 
  <Channel>Application</Channel> 
  <Computer>DESKTOP-5O0SQGC</Computer> 
  <Security UserID="S-1-5-21-2675060994-2334295476-2516587185-1001" /> 
  </System>
- <EventData>
  <Data Name="AppName">DllHost.exe</Data> 
  <Data Name="AppVersion">10.0.26100.1</Data> 
  <Data Name="AppTimeStamp">807e878c</Data> 
  <Data Name="ModuleName">kpm_integration.dll</Data> 
  <Data Name="ModuleVersion">21.19.13.549</Data> 
  <Data Name="ModuleTimeStamp">6737728e</Data> 
  <Data Name="ExceptionCode">c0000005</Data> 
  <Data Name="FaultingOffset">00016676</Data> 
  <Data Name="ProcessId">0x5ab8</Data> 
  <Data Name="ProcessCreationTime">0x1db46fb44b16a77</Data> 
  <Data Name="AppPath">C:\WINDOWS\SysWOW64\DllHost.exe</Data> 
  <Data Name="ModulePath">C:\Program Files (x86)\Kaspersky Lab\Kaspersky 21.19\kpm_integration.dll</Data> 
  <Data Name="IntegratorReportId">db29f026-7c9c-41d3-b210-938dcad5162a</Data> 
  <Data Name="PackageFullName" /> 
  <Data Name="PackageRelativeAppId" /> 
  </EventData>
  </Event>
----------------------------------------------------------------
Realtek Gaming 2.5GbE Family Controller is reset by tx hang.

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="rt25cx21" /> 
  <EventID Qualifiers="49156">9</EventID> 
  <Version>0</Version> 
  <Level>2</Level> 
  <Task>0</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2024-12-05T10:19:18.2112820Z" /> 
  <EventRecordID>3699</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="4" ThreadID="636" /> 
  <Channel>System</Channel> 
  <Computer>DESKTOP-5O0SQGC</Computer> 
  <Security /> 
  </System>
- <EventData>
  <Data /> 
  <Data>Realtek Gaming 2.5GbE Family Controller</Data> 
  <Binary>000008000200380000000000090004C0000000000000000000000000000000000000000000000000000000000C000000</Binary> 
  </EventData>
  </Event>
----------------------------------------------------------------

[Slav_0282]

Same issue Windows 11 Pro 24h2 I've just boot my device but Kaspersky didn't initialized

i thought it was some kind of virus disabling it so i've reboot then it appears Kaspersky just updated

everything is ok again

btw on old Windows 11 Pro 23h2 had issues installing it but seems they've fixed it

[Fr_Parisien]

Problem is for Windows 11

I have 21.19.7.527(b)  under Windows 10 22H2, 19045.5198 (last version) and work fine

But

where is the changelog  for 21.19 ?

 

 

[harlan4096]

https://support.kaspersky.com/help/Kaspersky/Win21.19/en-US/119653.htm

[emerson2025]

It's related to kaspersky password manager😞🥲

another post:

 

[Fr_Parisien]

Il y a 6 heures, harlan4096 a dit :

https://support.kaspersky.com/help/Kaspersky/Win21.19/en-US/119653.htm

Thanks 🙂

 

 

[LARY]

Is there any news regarding this kpm integration error? I am facing this since I switched before 2 days (after using kaspersky removal tool) from KTS to Premium paid version... Both my laptop win 10 22H2 and desktop PC win 11 23H2 are showing this dllhost exe, kpm integration dll error in their event viewer..

Kaspersky support does not help me till now and they just told me to run a support tool and send the results to them.. after restarting PC, it dissapeared as an error and I mentioned it to them just to give me today an answer "monitor yor problem and send us again"!! unbelievable.. it is a shame...

today I showed this error again and again...so when will they fix this bug? 

[Schulte]

Hello @LARY, welcome.

Which version is your Premium? Is patch 'B' already installed?
Among other things, the patch changes the affected dll.

Spoiler

If you do not see '21.19.7.527 (b)', please restart your computer. This is required for the final installation of the patch.

[LARY]

Sir where do you see this  patch 'B' installed? And how do I obtain it to install? I have already restarted both laptop and PC too many times .. Before two days, i just downloaded premium free version from the site and entered my license key..till now kaspersky is updated.. sfc /scannow shows no errors and clean boot does not helped..the same error again at every restart..below I am sending to you some screenshots...

Spoiler

 

 

Edited Sunday at 10:41 PM by LARY

[LARY]

Before running GSI-6.2.2.73.exe tool, there were many errors of these kmp integration dll...I run this tool yesterday after advised by support service, but the error is still shown in the event viewer (just once per every restart and NOT too many times as it was before running this tool)..

[Flood and Flood's wife]

2 hours ago, LARY said:

1. Where do you see this  patch 'B' installed?

And how do I obtain it to install?

I have already restarted both laptop and PC too many times ..

Before two days, i just downloaded premium free version from the site and entered my license key.. till now kaspersky is updated..

sfc /scannow shows no errors and clean boot does not helped.. the same error again at every restart.

 

Hello @LARY, 

Thank you for posting back!

1. According to the post from @Igor Kurzin, 27th Nov, 2024: This issue will be fixed in 21.20, release is expected in January/February 2025. 
2. On Windows Taskbar, *hidden icons*, rightclick the Kaspersky icon, select About OR open the Kaspersky application,  select the Headset icon, the application version is shown on the fourth line down; IF a patch has been added it will be reflected as Application version (x) || x = patch                                   
3. *Manually* UPDATE the databases, wait for this process to complete then shutdown the computer using SHUTDOWN, not Restart, power ON by pressing the power-button, login, check if the patch has been applied - otherwise patiently wait: patches & versions are distributed progressively. 

• **IF (you're) engaged with Kaspersky support about the issue, please continue with them. 

Thank you🙏
Flood🐳+🐋

Edited Monday at 01:28 AM by Flood and Flood's wife
reformatted image

[LARY]

thank you! so yes!! i have the b patch installed!! yes, i will have to wait for the support's answer and problably till January/February 2025. 

Edited Sunday at 11:28 PM by LARY

[Robbie65]

Since today, four times the Appcrash after starting Windows 11, instead of two times:

 

 

Edited yesterday at 03:41 PM by Robbie65

[LARY]

Do not pay attention to this error.. I have already made a contact with Kaspersky official support and they said that it will be fixed in the next update..personally, I have this error once per every Pc restart..just ignore it

Edited 18 hours ago by LARY