Kaspersky Plus update 21.14.5.462 crashes, blocks CHKDSK

[Mark J]

Soon after Kaspersky Plus auto-updated to version 21.14.5.462, my Windows 7 Pro computer blue screened.  I tried to reboot in safe mode and run CHKDSK.  But it said CHKDSK could not run due to recently installed software.  The only way I could run CHKDSK was to completely uninstall Kaspersky Plus.  CHKDSK found and fixed disk errors caused by the crash.

What do I do now?

[harlan4096]

Welcome to Kaspersky Community.

 

I'm running W10 and W11 in my systems with K2021 21.14, and I can run system chkdsk command without issues.

 

Just install Kaspersky Plus again, if issues persists then contact to K. Support: K. Support

 

Also, You are running a Microsoft unsupported Operating System (ended in January 2020).