Kaspersky Password Manager - unable to Sync Problem

[Pau]

I have the same problem, I noticed it last week. Version 25.0.0.501(a).

[Donald McDonald]

Same problem, Version 25.0.0.225

[Flood and Flood's wife]

  On 3/19/2025 at 5:04 PM, Pau said:

I have the same problem, I noticed it last week. Version 25.0.0.501(a).

 

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  On 3/19/2025 at 10:59 PM, Donald McDonald said:

Same problem, Version 25.0.0.225

 

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Hello @Pau & @Donald McDonald, 

Welcome!

According to the post by @Igor Kurzin, the issue was fixed April 2nd, 2024. 

Please do the following: 

1. Create a KPM *Backup*, read: Create Copy. 
2. Exit KPM. 
3. Uninstall KPM using Windows *Add & Remove programs* - read: Install and uninstall the application.
4. Shutdown the computer using SHUTDOWN, not Restart, when the computer is OFF, power on by pressing the power button, login. 
5. Download a *new* KPM exe.
6. Install KPM. 
7. Recheck the sync issue? IF it persists,  log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts; select either Email or Chat, then fill in the template as shown; include a *detailed history*         

Please share the outcome, with the Community, when it's available?

Thank you?
Flood?+?

Resources: 

How to sync data across devices with Kaspersky Password Manager for Windows installed
How to connect to My Kaspersky in Kaspersky Password Manager for Windows

Edited March 20 by Flood and Flood's wife
added link to post by IK

[Donald McDonald]

  On 3/19/2025 at 11:56 PM, Flood and Flood's wife said:

Hello @Pau & @Donald McDonald, 

Welcome!

According to the post by @Igor Kurzin, the issue was fixed April 2nd, 2024. 

Please do the following: 

1. Create a KPM *Backup*, read: Create Copy. 
2. Exit KPM. 
3. Uninstall KPM using Windows *Add & Remove programs* - read: Install and uninstall the application.
4. Shutdown the computer using SHUTDOWN, not Restart, when the computer is OFF, power on by pressing the power button, login. 
5. Download a *new* KPM exe.
6. Install KPM. 
7. Recheck the sync issue? IF it persists,  log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts; select either Email or Chat, then fill in the template as shown; include a *detailed history*         

Please share the outcome, with the Community, when it's available?

Thank you?
Flood?+?

Resources: 

How to sync data across devices with Kaspersky Password Manager for Windows installed
How to connect to My Kaspersky in Kaspersky Password Manager for Windows

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Flood

I followed your instruction and nothing changed, still failing to synch.

I tried synching on my Android tabled and got this message before it completed the sysch.

Have there been changes made to the synch feature that might have caused it to fail?

If that is not the problem then I'll fill in a support request.

Regards

Donald

[Flood and Flood's wife]

  On 3/20/2025 at 11:34 PM, Donald McDonald said:

• I followed the instruction and nothing changed, still failing to synch.

1. I tried synching on my Android tabled and got this message before it completed the synch.
2. Have there been changes made to the synch feature that might have caused it to fail?
3. If that is not the problem then I'll fill in a support request.

Expand  

Hello @Donald McDonald

Thank you for the information. 

1. Android is another issue entirely! Where is (your) Android KPM from? Install a *new* KPM from one of these sources - (personally - even tho *all* our devices are Samsung, for KPM updates, Huawei has been the most consistent & reliable - with automatic updates) - How to download Kaspersky apps on Android and iOS, Kaspersky Password Manager. || Also, after entering the PWD, did the synch progress? || Android - What's new - is 'published' via the app interface; iow, there's no documentation in: Kaspersky Password Manager for Android.
2. KPM, What's new, January 17th, 2025. 
3. The issue will not get attention from Kaspersky without them being notified there's an issue; the *original* issue was fixed, from Kaspersky's perspective there does not appear to be any outstanding issue(s). 

Please share the outcome, with the Community, when it's available?

Thank you?
Flood?+?

Edited March 21 by Flood and Flood's wife
Android - What's new - is 'published' via the app interface; iow, there's no documentation in: Kaspersky Password Manager for Android​​​​​​​.

[Faisal Khalid]

I facing the same issue

[Berny]

@Faisal Khalid Welcome.

Please contact Kaspersky Technical Support :
https://support.kaspersky.com/b2c/#contacts

[Donald McDonald]

Incident number INC000017385751

 

[Donald McDonald]

Is this another change to Password Manager? 

[Flood and Flood's wife]

  On 3/22/2025 at 7:06 AM, Donald McDonald said:

Vault decryption.

1. Is this another change to Password Manager? 

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Hello @Donald McDonald, 

1. Please read the *What's new* information *previously* provided. 

Thank you?
Flood?+?

[Donald McDonald]

Just pointing out that changes to the application were made and afterwards the same problem was reported from various sources. Do you know if I can get hold of the old version to see if it fixes it?

[Flood and Flood's wife]

  On 3/22/2025 at 10:34 PM, Donald McDonald said:

• Just pointing out that changes to the application were made and afterwards the same problem was reported from various sources.

1. Do you know if I can get hold of the old version to see if it fixes it?

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Hello @Donald McDonald, 

• (Our) response was to (your) question: "Is this another change to Password Manager?"

1. Please follow-up with support via the incident (you've) logged. 

Thank you?
Flood?+?

[Vanzan]

Same Issue after Database Update from KPM: 

[Vanzan]

Same Issue after Database Update from KPM: 

Solved:

1. Unistall Kaspersky and KPM, be sure DB and alle Files will be deleted

2. Install KPM, works like a charm

 

[Donald McDonald]

I did the same, removed everything Kaspersky, powered off and reinstalled.

All good now.

[nexon]

In my case no problems 25.0.0.501 (a).