Kaspersky Password Manager in Safe Money web browser

[Codename K]

Hello,

The does not automatically fill the credentials in the Safe Money web browser. It has to be manually entered.

[Flood and Flood's wife]

1 hour ago, Codename K said:

Hello,

The does not automatically fill the credentials in the Safe Money web browser. It has to be manually entered.

Hello @Codename K, 

Welcome back!

1. For every site, post URLs, so we can test? 
2. In every supported browser? 
3. Which OS, version & build, refer:  Read before you create a new topic! by Danila T.
4. Which Kaspersky AV software - version & patch(x), is installed? 
5. Is the issue new or has always existed? 

Please post back? 

Thank you?
Flood?+?

[Codename K]

1. Quote

   For every site, post URLs, so we can test? 

   www.paypal.com

2. Quote

   In every supported browser? 

   Firefox

3. Quote

   Which OS, version & build, refer:  Read before you create a new topic! by Danila T.

   See the attached image.

4. Quote

   Which Kaspersky AV software - version & patch(x), is installed? 

   Kaspersky Total Security, up-to-date version.

5. Quote

   Is the issue new or has always existed? 

   Yes.

[Flood and Flood's wife]

Hello @Codename K, 

You're most welcome!

Thank you for the information. 

1. Does KPM extension show in the Firefox Safe Money browser -> about:addons ? 
2.  Log a case with Kaspersky Support; on the support page select either Chat or Email, then select Application malfunction, Other template; please include any screen images of the issue(*s) & a detailed history. Support may request logs, traces & other data; they will guide you. 

• Please share the outcome with the Community, when it's available? 

Thank you?
Flood?+?

[Flood and Flood's wife]

Additional @Codename K, 

IF the KPM extension is not available in Firefox 104.0.2 (64-bit), run as Safe Money, reinstall, by adding: 

https://click.kaspersky.com/?hl=en&pid=kpmwin&version=9.0.2.1352&hotfix=e&link=ffext

Spoiler

Thank you?
Flood?+?

Edited September 11, 2022 by Flood and Flood's wife

[Codename K]

1. Quote

   Does KPM extension show in the Firefox Safe Money browser -> about:addons ?

   It did not. But, look at the solution below.

2. Quote

    Log a case with Kaspersky Support; on the support page select either Chat or Email, then select Application malfunction, Other template; please include any screen images of the issue(*s) & a detailed history. Support may request logs, traces & other data; they will guide you. 

   Thank you for the information.

• Quote

  Please share the outcome with the Community, when it's available? 

  The solution given by Flood and Flood's wife below worked,

Quote

 

IF the KPM extension is not available in Firefox 104.0.2 (64-bit), run as Safe Money, reinstall, by adding: 

https://click.kaspersky.com/?hl=en&pid=kpmwin&version=9.0.2.1352&hotfix=e&link=ffext

 

Only thing is that I opened Safe Money browser and opened the link above which installed the KPM extensions.

 

Edited September 11, 2022 by Codename K

[Flood and Flood's wife]

Hello @Codename K, 

You're most welcome!

We're delighted to read the issue is resolved?‍♂️

Thank you?
Flood?+?

[Codename K]

Hello,
 

Quote

 

You're most welcome!

We're delighted to read the issue is resolved

 

Thank you.

Although the KPM extension got installed for Safe Money web browser and worked for www.paypal.com, there are some further issues with other websites.

I tried to use it with following websites in Safe Money web browser,

https://onlinebanking.amanabank.lk/
https://www.combankdigital.com/

There seems to be some issues where the username and password are not added to the text boxes. Sometimes only the username is added but not the password. Moreover, sometimes both the values are added, and it tries to automatically log in, and the login gets blocked by these websites saying the user is blocked and contact the bank. But, if I manually type in the details, then it gets logged in.

So, it works if you enter the username and password manually in Safe Money web browser in above-mentioned websites. But, if the values are added by KPM, and it tries to log in automatically, then it fails with the message that the user is blocked and contact the bank.

[Flood and Flood's wife]

Hello @Codename K, 

Welcome back!

1. ?Do the same issues happen in all supported browsers: Edge, Chrome, Firefox?
2. Irrespective, of 1. please log a case with Kaspersky Support; on the support page select either Chat or Email, then select Application malfunction, Other template; please include any screen images of the issue(*s) & a detailed history. Support may request logs, traces & other data; they will guide you. 

Please share the outcome with the Community, when it's available? 

Thank you?
Flood?+?

Edited September 21, 2022 by Flood and Flood's wife

[Codename K]

Hello,

I am sorry for the delayed reply. But, I am facing another issue now. I have posted it here,

 

[Codename K]

Hello,

I recently installed Kaspersky Premium. However, I am facing the same issue as before. It does not automatically fill the credentials in the Safe Money web browser. It has to be manually entered.

[Flood and Flood's wife]

7 hours ago, Codename K said:

I recently installed Kaspersky Premium. However, I am facing the same issue as before. It does not automatically fill the credentials in the Safe Money web browser. It has to be manually entered.

Hello @Codename K, 

Welcome back!

1. ❓Is KPM extension installed & enabled in the Safe Money browser - read: The extension is installed. Configure your browser for the extension to work properly.
2. ❓IF 'yes', which KPM extension version - is installed please? 
3. ❓Has the OS been updated since (you) first posted the topic: September 10th, 2022, if 'yes', please provide current OS version & build? 
4. ❓Check all *other* extensions installed in Firefox/Safe Money browser? 
5. 👉'IF' we understand the issue correctly, in Firefox 119.0.1, Kaspersky Premium Safe Money browser v21.14.5.462, KPM v23.1.0.192 / 1696184774_7435 / 1.1.0.2_1 & KPM extension v23.1.109.1, no KPM icons show in the browser in the profile/password fields: we tested: https://my.kaspersky.com/; https://www.facebook.com/; https://www.reddit.com/ & https://commons.wikimedia.org/ -> sans KPM icons - for all😣 -> please log a request with Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts; on the support page, select either Chat or Email, then fill in Application malfunction, Other template; please include any screen images of the error & a detailed history. Support may request logs, traces & other data; they will guide you. 

• Please share the outcome with the Community, when it's available? 

  Thank you🙏
  Flood🐳+🐋

Edited November 8, 2023 by Flood and Flood's wife
added question || added test outcomes

[Codename K]

Hello,

I am sorry for the late reply.

I have contacted Kaspersky Customer Support about this issue. They took the required details to find the solution. It looks like the issue might be from the website.