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Kaspersky Password Manager in Safe Money web browser


Go to solution Solved by Flood and Flood's wife,

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1 hour ago, Codename K said:

Hello,

The does not automatically fill the credentials in the Safe Money web browser. It has to be manually entered.

Hello @Codename K

Welcome back!

  1. For every site, post URLs, so we can test? 
  2. In every supported browser
  3. Which OS, version & build, refer:  Read before you create a new topic! by Danila T.
  4. Which Kaspersky AV software - version & patch(x), is installed? 
  5. Is the issue new or has always existed? 

Please post back? 

Thank you🙏
Flood🐳+🐋

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  1. Quote

    For every site, post URLs, so we can test? 

    www.paypal.com

  2. Quote

    In every supported browser

    Firefox

  3. Quote

    Which OS, version & build, refer:  Read before you create a new topic! by Danila T.

    See the attached image.
  4. Quote

    Which Kaspersky AV software - version & patch(x), is installed? 

    Kaspersky Total Security, up-to-date version.

  5. Quote

    Is the issue new or has always existed? 

    Yes.

MSWin1064bitVersion.png

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Hello @Codename K

You're most welcome!

Thank you for the information. 

  1. Does KPM extension show in the Firefox Safe Money browser -> about:addons ? 
  2.  Log a case with Kaspersky Support; on the support page select either Chat or Email, then select Application malfunction, Other template; please include any screen images of the issue(*s) & a detailed history. Support may request logs, traces & other data; they will guide you. 
  • Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

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  • Solution

Additional @Codename K

IF the KPM extension is not available in Firefox 104.0.2 (64-bit), run as Safe Money, reinstall, by adding: 

https://click.kaspersky.com/?hl=en&pid=kpmwin&version=9.0.2.1352&hotfix=e&link=ffext

Spoiler

image.thumb.jpeg.cfac3b1067d080162cb43313c7d5ae4a.jpeg

Thank you🙏
Flood🐳+🐋

Edited by Flood and Flood's wife
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  1. Quote

    Does KPM extension show in the Firefox Safe Money browser -> about:addons ?

    It did not. But, look at the solution below.
  2. Quote

     Log a case with Kaspersky Support; on the support page select either Chat or Email, then select Application malfunction, Other template; please include any screen images of the issue(*s) & a detailed history. Support may request logs, traces & other data; they will guide you. 

    Thank you for the information.
  • Quote

    Please share the outcome with the Community, when it's available? 

    The solution given by Flood and Flood's wife below worked,

Quote

 

IF the KPM extension is not available in Firefox 104.0.2 (64-bit), run as Safe Money, reinstall, by adding: 

https://click.kaspersky.com/?hl=en&pid=kpmwin&version=9.0.2.1352&hotfix=e&link=ffext

 

Only thing is that I opened Safe Money browser and opened the link above which installed the KPM extensions.

 

Edited by Codename K
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Hello,
 

Quote

 

You're most welcome!

We're delighted to read the issue is resolved

 

Thank you.

Although the KPM extension got installed for Safe Money web browser and worked for www.paypal.com, there are some further issues with other websites.

I tried to use it with following websites in Safe Money web browser,

https://onlinebanking.amanabank.lk/
https://www.combankdigital.com/

There seems to be some issues where the username and password are not added to the text boxes. Sometimes only the username is added but not the password. Moreover, sometimes both the values are added, and it tries to automatically log in, and the login gets blocked by these websites saying the user is blocked and contact the bank. But, if I manually type in the details, then it gets logged in.

So, it works if you enter the username and password manually in Safe Money web browser in above-mentioned websites. But, if the values are added by KPM, and it tries to log in automatically, then it fails with the message that the user is blocked and contact the bank.

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  • 2 weeks later...

Hello @Codename K

Welcome back!

  1. 💥Do the same issues happen in all supported browsers: Edge, Chrome, Firefox?
  2. Irrespective, of 1. please log a case with Kaspersky Support; on the support page select either Chat or Email, then select Application malfunction, Other template; please include any screen images of the issue(*s) & a detailed history. Support may request logs, traces & other data; they will guide you. 

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

Edited by Flood and Flood's wife
  • Thanks 1
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  • 2 weeks later...

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