kaspersky password manager autofill disables itself (Android)

[DazyPanda]

Samsung Galaxy S10+

Android 11

One ui 3.1

Kpm 9.2.67.46

 

Everytime i open kpm i need to activate autofill again. When i close it, its like its forgot the settings.

Cause of security reasons i cant post a screenshot. Says ur app.

[Flood and Flood's wife]

Samsung Galaxy S10+; Android 11; One ui 3.1; Kpm 9.2.67.46. 

Every time i open kpm i need to activate autofill again. When i close it, its like its forgot the settings.

Cause of security reasons i cant post a screenshot. Says ur app.

Hello @DazyPanda, 

Welcome!

We were able to replicate the issue, however, we also solved it by turning on (Samsung) Your Phone companion, Accessibility services for KPM → after enabling this, the fake notification stopped.

Link

There’s a small amount of documentation (4 mentions) in Kaspersky’s Online Help, search Accessibility → 

 

 

Perhaps Kaspersky doesn’t document the solution (we’ve found) as they’d say there’s so much variation in each Android OS🤔

IF the issue persists & if KPM is Premium, not Free, contact Customer support, either via Chat or Email, fill in Application malfunction, Other template. Support may request Logs, Traces & other Data, they will guide you. 

• If selecting Chat option, we recommend you request a copy of the chat transcript, make sure you fill in your email address AFTER the chat is activated by the Chat agent & complete the Verify your email address email AFTER the chat completes.
• When it’s available, please share the outcome with the Community? 

Thank you🙏

Flood🐳+🐋