Kaspersky not allowing Valorant to start

[kusouw]

Windows 11 version 24H2, Kaspersky free version 21.21.7.384(a).
Today while I was playing Valorant, my game abruptly closed and told me to restart the client. I did so and it still didnt let me start it again, I soon realized that it was because of Kaspersky. From reading other topics I have been able to conclude that Im supposed to put Valorant or Riot Client in trusted applications or something like that, but when i tried doing so I just couldnt find it. Its either because Im sleepy or Im just really blind.

[Flood and Flood's wife]

1 hour ago, kusouw said:

Windows 11 version 24H2, Kaspersky free version 21.21.7.384(a).
Today while I was playing Valorant, my game abruptly closed and told me to restart the client. I did so and it still didn't let me start it again, I soon realized that it was because of Kaspersky.

From reading other topics I have been able to conclude that I'm supposed to put Valorant or Riot Client in trusted applications or something like that, but when i tried doing so I just couldn't find it. Its either because I'm sleepy or I'm just really blind.

Hello @kusouw, 

Welcome!

1. What made (you) realise Kaspersky was the root-cause (other than reading Forum topics)? 
2. In Kaspersky *Reports* are there any Valorant  OR Riot Client events? Post back any (you) find please? 
3. Read: How to change Intrusion Prevention settings. Intrusion prevention is the gateway to *Manage applications* 
4. Has the Riot Client software been refreshed? 
5. Have (you) tried uninstalling Valorant, shutting down the computer, using Shutdown, not Restart, power on, login, download a new Valorant installer, install Valorant & recheck, what happens? 

• In Kaspersky Free - IF there's a CROWN 👑icon, the feature/option is *not* available for the Free version. 

Thank you🙏
Flood🐳+🐋

Edited 9 hours ago by Flood and Flood's wife
formatting

[kusouw]

Hey, I noticed it was cause of kaspersky because when i paused the protection i could open valorant again, as for the others ill check tomorrow because its very late here right now, thank you

[Berny]

@kusouw

If Kaspersky is causing the problem please contact Kaspersky Technical Support
https://support.kaspersky.com/b2c/#contacts 
1) Fill in the form
2) Did not find your answer ? Contact Customer Service

[harlan4096]

The problem is KFree, so no Intrusion Prevention nor Support...

[Flood and Flood's wife]

26 minutes ago, kusouw said:

Hey, I noticed it was cause of Kaspersky because when i paused the protection i could open valorant again, as for the others ill check tomorrow because its very late here right now, thank you

Hello @kusouw, 

You're most welcome!

Thank you for the information!

As far as we understand there's potentially a conflict between Anti-cheat & Kaspersky; the issue was under review but has been very quiet for a long time. 

Thank you🙏
Flood🐳+🐋

Edited 8 hours ago by Flood and Flood's wife
pn