kaspersky Endpoint Security activates and then loses license activation

[pierre_rs]

Hello,

When trying to activate KES by entering the activation key (I was not given the key file), for a moment the activation is completed (Activation completed successfully) and then shortly after it goes back to not activated again (Application is not activated).

I've already tried uninstalling/installing KES both locally and deploying via KSC but the problem persists. What can be done?

 

Device operating system: Windows 10 Pro

Kaspersky software:

Kaspersky Endpoint Security for Windows (11.10.0) (English) (Lite encryption) 11.10.0.399

Kaspersky Security Center 13 Network Agent (13.0.0.11247)

Kaspersky Security Center 13 13.0.0.11247

[pierre_rs]

In addition to the previous post, event 201 "Event type: End User License Agreement violated" was also found in Windows Event Viewer under "Kaspersky Endpoint Security". Any tips on how to resolve this situation are most welcome!

[pierre_rs]

In case anyone encounters a problem similar to this one:

With the help of Kaspersky support, what solved it was to download the key file from https://keyfile.kaspersky.com/en/ (since I only had the activation key) and activate KES with the key file.

[COPE IT]

On 8/22/2022 at 3:23 PM, pierre_rs said:

In case anyone encounters a problem similar to this one:

With the help of Kaspersky support, what solved it was to download the key file from https://keyfile.kaspersky.com/en/ (since I only had the activation key) and activate KES with the key file.

Thanks for posting this Pierre. I had started to get exactly the same issue on a number of our systems for some reason (bit random).  But this has helped resolve the issue for us.

Edited March 31, 2023 by COPE IT
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