Hello all, i have kaspersky basic.... i went from total security to basic in november 2022, and since then it gave me this issue, it doesn't auto update... every time i have to do it manually and i always have a windows notification about "antivirus not being updated".

I checked the setting but the auto-update option is on, i tried turning the app off and on, i tried uninstalling it completely from pc and downloading again from kaspersky site but nothing, the auto update just doesn't work anymore.

oh yeah forgot to include
win 10 pro 64 bit, version: 22h2
Kaspersky ver: 23.3.10.391(j)

Hello @Arnesio, 

Welcome!

1. When we look at the image it says Kaspersky Anti-Virus & Kaspersky version: 21.3.10.391(j) is from Kaspersky's *old* software range, not Kaspersky new software release: Basic, Standard, Plus, Premium. 
2. Also, as we understand, from Danila T., Kaspersky Basic is not being released in all regions, read: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ. 
3. IF you believe you've subscribed to the new software range, but you still have the old software installed, please log a request with Kaspersky support, so a dedicated resource can be allocated to look at it. On the support page: https://support.kaspersky.com/b2c#contacts, select either Chat or Email, then fill in Application malfunction, Other template; please include any screen images of the error & a detailed history. Support may request logs, traces & other data; they will guide you. 
4. Re: the update issues, follow these guides: General recommendations for solving database update issues & Update Issues checklist.

Thank you?
Flood?+?

Edited March 5, 20233 yr by Flood and Flood's wife
Corrected grammar

 Hello,@Arnesio 

I would stay on this (older) version and try fix the problem.
If you dont have released new version like me then wait on older version like me. I have also version 21.3. without any problem. Try fix the problem also you can contact Tech support.

I use the old version but now try to use the premium version with an update.