Kaspersky blocking ROBLOX on MacOS

[mladek]

Hello everyone,

when Kaspersky Internet Security is running, I am unable to launch ROBLOX, as it always returns an unknown error (which does not pop-up when I terminate Kaspersky).

I've already added the website + their sub-domains to the exception list, however it did not change anything.

The website itself works fine, however the app aka game won't start up.

 

Information regards software:

MacOS Ventura 13.2

Kaspersky Internet Security 21.1.0.150f.g

 

Image translates to:

An error occurred in the authentication. Please try again.

[Danila T.]

Hello,

Please contact with our support team: https://support.kaspersky.com/b2c