Kaspersky Anti-Virus is blocking multiple app from connecting to internet

[Rafael Mancini]

Hi there. So, basicly Kaspersky Anti-Virus is blocking multiple apps from connecting to the internet for about 2 or 3 weeks. I'm completely unable to use Slack, Discord and Spotify while the Anti-Virus is active. Whenever I turn it off, the Apps come back to life.

This is not the first time I'm having trouble with apps that won't connect while the anti-virus is active. I already had problemas with Slack about a year ago, and it was a pain in the ass to get it fixed. But now the problem is obviously getting worst.

I'm seriously thinking I should choose another Anti-Virus, unless someone comes up with a simple solution for it.

Edited May 23 by Rafael Mancini
misspelling

[Flood and Flood's wife]

3 hours ago, Rafael Mancini said:

Kaspersky Anti-Virus is blocking multiple apps from connecting to the internet for about 2 or 3 weeks. I'm completely unable to use Slack, Discord and Spotify while the Anti-Virus is active. Whenever I turn it off, the Apps come back to life.

Hello @Rafael Mancini, 

Welcome back!

Kaspersky Anti-Virus 21.3 is Kaspersky's *old* software, upgrade to Kaspersky's new software: Kaspersky Standard, read: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ - the upgrade is free & is like-for-like. 

Download Kaspersky Standard from: https://www.kaspersky.com/downloads#update-product. 

1. *Make sure (your) Activation code is saved in (your) MyKaspersky account before uninstalling Kaspersky Anti-Virus. 
2. *Create a System Restore Point *before* uninstalling Kaspersky Anti-Virus. 
3. *After installing Kaspersky Standard - make sure to sign into the Kaspersky Standard application so it synchronises with (your) MyKaspersky account. 

Any issues or concerns, please post back? 

Thank you🙏
Flood🐳+🐋

[infotech]

i am having since more than two weeks a big issue but similar to this one .i am not able to open my Autodesk Fusion 360 without disabling the Kaspersky antivirus , i did everything necessary ,i contacted Autodesk support , the only way was and still is disable Kaspersky then  i can use it .

the error is always " network error, not connected to internet " i think you should amend the program immediatly to exlude the autodesk Fusion from the anti-virus .hope to have your immediate response 

[Flood and Flood's wife]

1 hour ago, infotech said:

i am having since more than two weeks a big issue but similar to this one .i am not able to open my Autodesk Fusion 360 without disabling the Kaspersky antivirus , i did everything necessary ,i contacted Autodesk support , the only way was and still is disable Kaspersky then  i can use it .

the error is always " network error, not connected to internet "

i think you should amend the program immediately to exclude the Autodesk Fusion from the anti-virus .

hope to have your immediate response 

Hello @infotech, 

Welcome!

1. Which Kaspersky version is installed, on the Windows Taskbar *hidden icons*, rightclick the Kaspersky icon, select About? 
2. IF it's 21.3* it's Kaspersky's *old* software -> upgrade to Kaspersky's new software: Kaspersky Standard, read: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ - the upgrade is free & is like-for-like.
3. Download Kaspersky Standard from: https://www.kaspersky.com/downloads#update-product. 
4. *Make sure (your) Activation code is saved in (your) MyKaspersky account before uninstalling Kaspersky Anti-Virus. 
5. *Create a System Restore Point *before* uninstalling Kaspersky Anti-Virus. 
6. *After installing Kaspersky Standard - make sure to sign into the Kaspersky Standard application with the same email address (you) use to sign into (your) MyKaspersky account so the Kaspersky application synchronises with (your) MyKaspersky account. 

Any issues or concerns, please post back? 

Thank you🙏
Flood🐳+🐋

[Spideyguy]

I am having the same issue with Kaspersky VPN that comes with Permium. I cannot even connect to Autodesk knowledge base with my trusted browser. Autodesk.com seems to be blocked when I turn on VPN. even when I enabled Split tunnelling in VPN and set the Autodesk apps in the "never connect via VPN" section. This is what I get in Autodesk Fusion. 

I even tried Fusion Service Utility (Help, Support and DIagnostics, Service Utility), but autodesk.com and necessary web sites are unavailable when VPN is running. 

The dots above should be green checkmarks.

It works perfectly when I turn off VPN. But I do not like to toggle it on and off all the time, in case I forget to turn it back on.

 

 

 

[Flood and Flood's wife]

5 hours ago, Spideyguy said:

• I am having the same issue that comes with Kaspersky VPN / Premium.
• I cannot even connect to Autodesk knowledge base with my trusted browser. Autodesk.com seems to be blocked when I turn on VPN.
• Even when I enabled Split tunnelling in VPN and set the Autodesk apps in the "never connect via VPN" section.
• This is what I get in Autodesk Fusion. 
• I even tried Fusion Service Utility (Help, Support and Diagnostics, Service Utility), but autodesk.com and necessary web sites are unavailable when VPN is running. 
• The dots above should be green checkmarks.
• It works perfectly when I turn off VPN.
• But I do not like to toggle it on and off all the time, in case I forget to turn it back on.

 

Hello @Spideyguy, 

Welcome!

Our results:

• 1st image, with VPN active.
• 2nd image, with VPN inactive.
• 3rd image, with all Autodesk apps added to Split tunnelling as Apps that never connect via VPN.                           

1. Log a request with Kaspersky Customer Service  - https://support.kaspersky.com/b2c#contacts, on the support page, select either Email or Chat, then fill in the template as shown; please include a *detailed history*; also read: Collecting information for Customer Service:   

• *Also - IF using Chat - ask the operator to email (you) a copy of the chat transcript *before* ending the chat - otherwise (you'll) have no record of the chat*

Please share the outcome with the Community, when it's available?

Thank you🙏
Flood🐳+🐋

Resource:

How to configure split tunneling

Edited November 1 by Flood and Flood's wife
Added resource