For the last weeks, I'm unable to access the Steam Store, Community or XBox App games, I'm getting an error saying I'm not connecto to Internet. If I pause Internet Security protection, everything works as intended, but it's nothing I plan to do.
I've tried adding  the Steam app as a trusted app, as well as the steam DNS, but it doesn't works. What do I need to configure so I can play Steam and XBox games without disabling my firewall?
 

 

3 hours ago, VSampedro said:

For the last weeks, I'm unable to access the Steam Store, Community or XBox App games, I'm getting an error saying I'm not connecto to Internet. If I pause Internet Security protection, everything works as intended, but it's nothing I plan to do.
I've tried adding  the Steam app as a trusted app, as well as the steam DNS, but it doesn't works. What do I need to configure so I can play Steam and XBox games without disabling my firewall?

 

Hello @VSampedro,

Welcome!

• Kaspersky Internet Security (KIS) is Kaspersky's *old* software, it's been replaced by Kaspersky Standard; Kaspersky are offering a *free* upgrade; read: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ, by Danila T. 
• The Kaspersky Standard installer can be downloaded from: https://www.kaspersky.com/downloads#update-product. 

Do the following:

1. Make sure the KIS activation code is *saved* in (your) MyKaspersky account? 
2. Make sure Windows is *up-to-date* with *all* updates applied? 
3. Uninstall KIS, using Windows Add & remove programs. 
4. Shutdown the computer using SHUTDOWN, not Restart, power ON by pressing the power button, login.
5. Download & install Kaspersky Standard. 
6. At the end of the Kaspersky Standard install make sure (you) sign into the Kaspersky Standard *application* with the same email address (you) use to sign-into (your) MyKaspersky account so the Kaspersky Standard *application* & the License/subscription synchronise. 
7. Run a Database Update.
8. *AGAIN* - shutdown the computer using SHUTDOWN, not Restart, power ON by pressing the power button, login.
9. Check/monitor for any original issues? 

*OR - another solution*

1. Make sure Windows Hidden files, is checked/ticked, refer: View hidden files and folders in Windows?
2. Open Kaspersky app, select Settings⚙, select General, uncheck Enable Self-Defense, select Save, select Yes - to confirm the action.
3. Exit Kaspersky app - on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select Exit.
4. Go to folder C:\ProgramData\Kaspersky Lab\AVP21.3\Report\ and delete the contents = all files and folders.
5. Start Kaspersky app.
6. Enable Self-Defense.
7. Shutdown the computer, using Shutdown, not Restart, power on, login.
8. Check/monitor for any original issues? 

Thank you?
Flood?+?