how to report to kaspersky for false positve report

[UmarBinAkbarAli]

I'm trying to find a way can send a report of my website: [deleted] false positive report

[harlan4096]

 

[donald42]

How am I supposed to upload a file there if the program deletes it?

[Berny]

@donald42

 ⚠️ Only if you trust the object please try this :

• Disable : Performance → PC Speed-up → ⚙️Settings → Perform recommended actions automatically
• Kaspersky will ask you to decide which action to take on detected objects
• Choose  for “Quarantine”
• Restore the  quarantined object
• Create an exclusion rule for the object
• Enable : Performance → PC Speed-up → ⚙️Settings → Perform recommended actions automatically
• Reboot

[donald42]

Yeah, I don't have that option. I have Kaspersky Standard.

[thanhnt]

I have followed this guide many times but still no response. What should I do now, please guide me. Thanks a lot

[Flood and Flood's wife]

14 minutes ago, thanhnt said:

I have followed this guide many times but still no response. What should I do now, please guide me. Thanks a lot

Hello @thanhnt, 

Welcome!

IF following the Opentip guide did not work, please do the following: log a request with Kaspersky Customer Service. On the support page: https://support.kaspersky.com/b2c#contacts, select either Chat or Email, then fill in Malware, False positive template; please include any screen images of the error & a detailed history. Support may request logs, traces & other data; they will guide you.  

Also, read this guide: Kaspersky application blocks my website or application. What should I do?

Thank you🙏
Flood🐳+🐋