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How to Chat with the Agent?

Something-or-Other

By Something-or-Other
in Kaspersky Total Security

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Something-or-Other

Something-or-Other

Posted
Posted

I go to Customer Service, Contact Us Section. Fill out the Form, wait for days; nothing happened. The Waiting Time suppose to be 6 minutes.

Flood and Flood's wife

Flood and Flood's wife

Posted
Posted (edited)
11 hours ago, Something-or-Other said:

I go to Customer Service, Contact Us Section. Fill out the Form, wait for days; nothing happened. The Waiting Time suppose to be 6 minutes.

8 hours ago, Something-or-Other said:

???
How does this suppose to help me? That is exactly the website I have problem with.

Hello @Something-or-Other

Also, there may be a little confusion, from @Danila T. & the US Ban statement - as long as US based Subscribers have an active subscription they still have access to Kaspersky support; in the statement it says: "All licenses will keep functioning until their original expiration date."

Kaspersky has a legal obligation to continue to support those licenses until expiry, resource: Support Rules for Kaspersky Software.

If the URL / Chat - option is not working, try the following URLs, select Email - *not* Chat - note - (you) may need to use a VPN:

  1. https://support.kaspersky.com/us/b2c/us#contacts OR
  2. https://support.kaspersky.com/b2c/global#contacts

If problems persist please post back? 

Thank you🙏
Flood🐳+🐋

Edited by Flood and Flood's wife
1 OR 2
Berny

Berny

Posted
Posted

@Something-or-Other

FAQ :  What are the latest consequences of the latest restrictions imposed on Kaspersky in the US ?

"  Kaspersky continues fulfilling its obligations to existing customers under current agreements in other countries,
and keeps delivering product and technical support ... "

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