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Mohammad-alzoubi
Posted (edited)

I have a Kaspersky Premium subscription with (up to 3 devices) and i want to add an extra device to it, and from what i did saw in an official Kaspersky help page
it is possible to do so, as shown in bellow screenshot.
so i need to know: 

  1. if it is really possible to add extra device.
  2. how to add extra device, because what is in the help page doesn't match anything in the subscription UI

add-extra-device.png

subscription-dashboard.png

Edited by Mohammad-alzoubi
edit a typo
Flood and Flood's wife
Posted
2 hours ago, Mohammad-alzoubi said:

I have a Kaspersky Premium subscription with (up to 3 devices) and i want to add an extra device to it, and from what i did saw in an official Kaspersky help page it is possible to do so:

so i need to know: 

  • If it is really possible to add extra device.
  • How to add extra device, because what is in the help page doesn't match anything in the subscription UI

 

Hello @Mohammad-alzoubi

Welcome!

  • We also don't have the option/s available in (our) MyKaspersky account; we raised the issue with Kaspersky Customer Service -> the agent & his Supervisor also don't have the option/s available. 
  • Kaspersky Customer Service have escalated this to the experts to find out if the feature has been released *globally* & OR if it's a *partial* release to some regions only at the present time. 
  • We're assuming IF/when the option/s are available - the process (hopefully) will be clear in the MyKaspersky account, IF not we'll seek to have as much information available so (you) have assistance. 
  • Please wait patiently until the experts revert, we'll update (your) topic with their feedback. 

Thank you🙏
Flood🐳+🐋

Ref: How to upgrade or add extra devices to your subscription

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