kaspersky free help pls

[yoopyel21]

hello there. so i have been using kaspersky free for more than 2 years now without any issues, but today, after i reinstalled windows, it doesnt seem to work anymore.

i have downloaded and installed the "kaspersky4win202121.19.7.527en_46538" file that i got from the kaspersky free - global download option and it asks me to sign in. when i do type my email and password (my kaspersky account data), it ends up with this thing :

any ideas what im missing/doing wrong? (i did restart the pc)

 

 

Edited Monday at 12:22 PM by Berny

[harlan4096]

Welcome to Kaspersky Community.

 

Where did You get that installer? Also, where are You from?

[yoopyel21]

hey, the installer i got from https://www.kaspersky.com/downloads/free-antivirus (i did select the "global" option)

and im from Romania.

 

[harlan4096]

Hum but that link it's the global version 🤔

 

It seems there is no specific KFree installer for Your country region, maybe this is the cause, even if it worked for You for 2 years 🤔

 

What, if You create a new K. Account with a different address? Or in Your My Kaspersky account settings, try to unlink the previous KFree device, and try again.

[yoopyel21]

hey, so i guess i managed to solve the issue somehow. the thing is that i had 3 devices (which in reality was only one) connected to my kaspersky account and it didnt want to accept a 4th one (again, i have only 1 device which im protecting with kaspersky free, but it did register as a different one each time i performed a new windows install). i did remove to old devices, thus making room for this new one and it seemed to work, its active now.

thanks and srry for the bother, hope it helps others who might encounter this

[harlan4096]

That one was just one of my suggestions in my last post edited 😉