Getting Into Trouble: "License Is Not supported In Your Region"

[kethrin_jain]

Hello dear, I have purchased Kaspersky Anti-virus. However, the applications show the error message below when I enter the activation code. 

“The activation code does not apply to this application”

I have double check the name & license to make sure I am entering the right activation code to the product.

In the Kaspersky portal. It shows  “License: Not supported in your region”. Does it mean the anti-virus does not support Hong Kong? Could someone please help?

Thanks.

[kethrin_jain]

Hello,

I have still valid license period but kaspersky antivirus stopped when I try to start from the service,msc, it automatically stopped. as per my kaspersky login it showing the license error

to uninstall and reinstall also tried it’s not working, it’s asking for password if i give the password it’s not taking that pass word. please advise us how to fix this trouble.

[Flood and Flood's wife]

15 minutes ago, kethrin_jain said:

“License: Not supported in your region”. Does it mean the anti-virus does not support Hong Kong? Could someone please help?

Hello @kethrin_jain, 

Welcome!

According to Kaspersky's documentation: "Activation code is invalid for this region" error, means: 

"The error "Activation code is invalid for this region" occurs if you attempt to activate the application with an activation code that was intended for use in another country or region. For example, you may have gotten this error if you bought or downloaded Kaspersky Free in your home country and then tried to activate it while abroad."

OR

This error can also occur if Secure Connection is enabled in Kaspersky Secure Connection. Disable Secure Connection and try to activate the application again.

• Сontact Kaspersky technical support, select either Chat or Email, then fill in Activation & License issues, Activation code is invalid for this region template; please provide the following information in your request:

1. Region where you tried to activate the application
2. Activation time and date
3. Activation code of 20 symbols (four groups of five characters)
4. Detailed description of the issue
5. IP address of the computer on which the application is installed. To find out your IP address, you can use one of these services: https://www.google.com/search?q=My+IP.  
6. Your Internet service provider
7. A screenshot of the main application window of the application you tried to activate. See this article for instructions.

• Note: Technical support is not provided for Kaspersky Free. 

1. Please share the outcome with the Community, when it’s available?

Thank you?

Flood?+?

Edited August 9, 2022 by Flood and Flood's wife

[rakib]

On 8/9/2022 at 3:52 PM, kethrin_jain said:

Hello dear, I have purchased Kaspersky Anti-virus indian popular website flipkart and try to instrall my laptop. However, the applications show the error message below when I enter the activation code. 

“The activation code does not apply to this application”

I have double check the name & license to make sure I am entering the right activation code to the product.

In the Kaspersky portal. It shows  “License: Not supported in your region”. Does it mean the anti-virus does not support in egypt? Could someone please help? i need some help please help me

Thanks.

 

[Flood and Flood's wife]

Hello @rakib, 

Welcome!

1. Please read & follow: "Activation code is invalid for this region" error. 
2. You may also wish to contact the merchant who sold (you) the software. 

Thank you?
Flood?+?