Full scan > reports > show a few files as “corrupted”. What does this mean?

[Lester]

Wait, each time I open it and come back to this page, it says it blocked a popup? Is this normal?

[Flood and Flood's wife]

Hello @Lester.

Thank you👌 !

• Has the Aura software (that comes with the PC) been activated at any time? 
• Is the MyASUS app installed to collect data & chat with ASUS Support? 

Please let us know?

Thank you🙏

Flood🐳

[Lester]

I dont think i’ve ever used it and I do have the app. Online chat isnt available in my region however. The best I can do is send an email.

[Flood and Flood's wife]

Wait, each time I open it and come back to this page, it says it blocked a popup? Is this normal?

Hello @Lester,

We need to see what you see🤔

• May we have an image that’s showing “blocked popup ” please?

Thank you🙏

Flood🐳

[Lester]

@FLOOD Well its stopped doing the popup, but ill try and email Asus support to see what the files are for.

[Lester]

Will update with a response.

[Flood and Flood's wife]

Hello @Lester,

Go back to KTS Reports, the Blocked event will be in the reports, save the Report & post for us please? 

Also, when you raise the issue with ASUS, there’s 4 files, we’ve filtered the Report for you - see attached. 

Thank you🙏

Flood🐳

 

[Lester]

I have done that earlier if you didnt see. I will post it again, here:

[Flood and Flood's wife]

Hello @Lester,

• We got the first report, however, after you posted that you advised us that there were Blocked popup events, those events should be freshly captured in the KTS Reports🤔

Please look for the Blocked popups that happened just before & rerun the Report?

Thank you🙏

Flood🐳

[Lester]

I just looked at web antivirus and theres a critical event

 

[Lester]

It said the result was it blocked it. Am I safe?

 

Edit: it was around a week ago.

 

[Lester]

Also, I cant seem to find where the popups should be located at. I have to go somewhere for now and will try to find later. Hope thats okay.

[Flood and Flood's wife]

Hello @Lester,

Yes, of course it’s ok, we’re always here to help whenever you’re ready☺

• Before you go, could we have the Web antivirus - critical event Report please? 

Thank you🙏

Flood🐳

[Lester]

yes, sure:

[Lester]

Also turns out that the blocked popup is just my attachment. Apparently it mistakes it as a popup.

[Flood and Flood's wife]

Hello @Lester,

Thank you👌

The only issue in the Web Anti-Virus Report is ‘thefool76.com’ certificate problem → Kaspersky has blocked it - so that’s fine - you are safe in relation to this specific issue.  

In the Web AV Report, where you see:

• Security level: Recommended.
• Machine learning and signature analysis: Yes. 
• Heuristic Analysis: Deep.
• Action on threat detection: Block. 

​​​​​​That’s how the KTS application is configured to manage Web Anti-Virus for your system - again, none of this is a problem.

For ASUS Support

 

Thank you🙏

Flood🐳