Fatal Error During Installation

[Sartika Dana]

hi,,

can help me for the error.

i buy kaspersky endpoint and error on installation

[Guest #37]

Hi,

What type of license do you have?

KasperskyEndpoint Security Cloud:

https://www.kaspersky.com/small-to-medium-business-security/cloud

or KasperskyEndpoint Security for Business:

https://www.kaspersky.com/small-to-medium-business-security/endpoint-protection

 

 

 

 

 

The screenshoot shows that you are installing Kaspersky Security Center 13 Network Agent (on premise) and your license seems to be Cloud.

If your license is B2B Cloud, please review:

https://support.kaspersky.com/KSC/CloudConsole/en-US/153504.htm

https://support.kaspersky.com/Cloud/1.0/en-US/138080.htm

Regards

[Sartika Dana]

i used :

https://www.kaspersky.com/small-to-medium-business-security/endpoint-protection

and i buy for 8 user :

3 device already installed and running well

but for 2 device error 

[Guest #37]

Hi,

Quote

What type of license do you have?

S.O. of the devices?

Regards

[Sartika Dana]

Windows Server 2008 R2

[Sartika Dana]

licence : Kaspersky Endpoint Security Cloud for Small Business

[Guest #37]

Hi,

Your license is "Cloud".

You have to use Kaspersky Business Hub for admin, deploy, etc... not on premise version.

Uninstall all on premise versions installed and deploy using Kaspersky Business Hub.

Kaspersky Business Hub: https://cloud.kaspersky.com/

Please review:

https://support.kaspersky.com/Cloud/1.0/en-US/169565.htm

https://support.kaspersky.com/KSC/CloudConsole/en-US/153504.htm

Etc..

Regards

 

[Sartika Dana]

can i use this step, manual installation and download from distribution packages

[Thomas Becker]

vor 5 Stunden schrieb Sartika Dana:

can i use this step, manual installation and download from distribution packages

Yes, you can do this. But you need to make sure that your local network agent is removed before you install the cloud package. You cannot install the cloud package ontop of an already installed network agent from the OnPremise version.

[Sartika Dana]

hi thomas, can i get the link kaspersky installation software without local network agent?

if i download on distribute packages that already included local network agent

[Sartika Dana]

[Thomas Becker]

Hello,

unfortunately there is no chance in downloading the package without an agent. And while you technically can download and install the KES from our support site you won't get an connection to the cloud if you are not using the correct agent.

As already written it looks like there is a KSC network agent already installed. You need to remove the network agent before installing the cloud package.

If this is not the case then please open a case here: https://CompanyAccount.kaspersky.com since we need to look at the system itself. Therefor please download and run our GSI tool and upload the resulting zip file to the case upon opening:  https://support.kaspersky.com/3632 

[Sartika Dana]

i have try, but same cannot install new kaspersky.

and my komputer is server so i can't reinstal the os just about antivirus

how about guarantee about the case from kaspersky?

i pay for 8 user but just 3 user can used 

[Thomas Becker]

How is your case in CompanyAccount going? No help there either?