Even with Split tunneling, ENLISTED detects it and I cant play.

[xKhaozs2]

So, I have this game from STEAM called "ENLISTED" and due to its anticheat (i guess), I cant run my KASPERSKY VPN even with SPLIT TUNNELING activated, which in theory should include only the programs I choose to the VPN access, so the games or platform i am playing not being one for them.

[CuriousBread]

I have similar problems with another Gaijin game called War Thunder. I suspect the issue relates specifically to Gaijin blacklisting the IP address coming out of Kaspersky VPNs. I am able to play Gaijin games with NordVPN and Surfshark VPN regardless of the connection protocol used. It is not the protocol, it is the addresses.

Edited December 26, 2024 by CuriousBread

[Flood and Flood's wife]

On 12/25/2024 at 2:43 PM, xKhaozs2 said:

So, I have this game from STEAM called "ENLISTED" and due to its anticheat (i guess), I cant run my KASPERSKY VPN even with SPLIT TUNNELING activated, which in theory should include only the programs I choose to the VPN access, so the games or platform i am playing not being one for them.

2 hours ago, CuriousBread said:

I have similar problems with another Gaijin game called War Thunder. I suspect the issue relates specifically to Gaijin blacklisting the IP address coming out of Kaspersky VPNs. I am able to play Gaijin games with NordVPN and Surfshark VPN regardless of the connection protocol used. It is not the protocol, it is the addresses.

Hello @xKhaozs2 & @CuriousBread, 

Welcome back & welcome!

Log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - select either Chat or Email, then fill in the  template as shown; include a *detailed history*

*Also* -> IF using Chat - *before* ending the chat -> ask the operator to email (you) a copy of the chat transcript - otherwise (you'll) have no record of the chat*                    

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

[CuriousBread]

I have submitted my tickets however as of right now after 20hrs I'm still waiting on a reply.

[CuriousBread]

It is now 2025, so technically speaking I haven't heard back from support since last year.

[Flood and Flood's wife]

2 hours ago, CuriousBread said:

It is now 2025, so technically speaking I haven't heard back from support since last year.

Hello @CuriousBread, 

Welcome back!

1. After receiving an automated email with an Incident reference number prefixed with INC0000* has the been any contact from Kaspersky at all? 
2. Have (you) sent a follow-up email advising the issue is outstanding & (you) need assistance? 
3. Post back the Incident reference number prefixed with INC0000* please? 

Thank you🙏
Flood🐳+🐋