error message "You have exceeded the maximum number"

[Allord]

Dear Kasper Team,

Good day .. kindly need your assist on my issue when i try to activate my Kasper. Each time i try i get this message" You have exceeded the maximum number of activations allowed for the entered activation code". While i have not register any device yet. (0 out of 5 devices protected)

Subscription: Active

Paid until: Oct 18, 2023

Activation code: [remove] 

Please advise. Thank you and waiting for your kind assist.

[andrew75]

@Allord, You need to contact technical support

[APCO]

On 11/5/2022 at 4:28 PM, andrew75 said:

@Allord, You need to contact technical support

and ? nothing is there ..

[andrew75]

18 минут назад, APCO сказал:

and ? nothing is there ..

scroll the page below

 

[Flood and Flood's wife]

49 minutes ago, APCO said:

and ? nothing is there ..

Hello @APCO, 

Also, when you fill in the template, follow the second image below (as a guide): 

Thank you?
Flood?+?

Edited November 21, 2022 by Flood and Flood's wife

[APCO]

25 minutes ago, Flood and Flood's wife said:

Hello @APCO, 

Also, when you fill in the template, follow the second image below (as a guide): 

Thank you?
Flood?+?

 

53 minutes ago, andrew75 said:

scroll the page below

 

Thank You guys for replies but i only have the email section .. i already used it two days ago and nothing happened, i think i will just have to wait

[Flood and Flood's wife]

12 minutes ago, APCO said:

1.  i only have the email section ..
2. i already used it two days ago and nothing happened, i think i will just have to wait

Hello @APCO, 

Thank you for posting back & the information!

1. May we know which region/location you are in please? 
2. After you sent the email, 2 days ago, did you receive an automated email reply, with an incident reference number, beginning with INC00? IF 'yes', please share the number? 

Thank you?
Flood?+?

[APCO]

12 minutes ago, Flood and Flood's wife said:

Hello @APCO, 

Thank you for posting back & the information!

1. May we know which region/location you are in please? 
2. After you sent the email, 2 days ago, did you receive an automated email reply, with an incident reference number, beginning with INC00? IF 'yes', please share the number? 

Thank you?
Flood?+?

First, Thank you for your time

1) Egypt.

2) ID INC000014737328

[Flood and Flood's wife]

21 minutes ago, APCO said:

1) Egypt.

2) ID INC000014737328

Hello @APCO, 

You're more than welcome!

Thank you for posting back & the information!

1. Confirming the Egypt support options available are Email & Remote - only. 
2. For the Email, sent two days ago, would be Friday or Saturday - possibly? It may take a little more time for a human to respond; we have asked one of the Kaspersky Team to see if there's a problem, but, they will not be available to do that for some hours, so please patiently wait; unfortunately, sometimes, there is a delay, however, if it passes another 48 hours, please update this topic? 

Thank you?
Flood?+?

Edited November 21, 2022 by Flood and Flood's wife

[APCO]

2 minutes ago, Flood and Flood's wife said:

Hello @APCO, 

You're more than welcome!

Thank you for posting back & the information!

1. Confirming the Egypt support options available are Email & Remote - only. 
2. For the Email, sent two days ago, would be Friday or Saturday - possibly? It may take a little more time for a human to respond; we have asked one of the Kaspersky Team to see if there's a problem, but, they will not be available to do that for some hours, so please patiently wait; unfortunately, sometimes, there is a delay, however, if it passes another 48 hours, please update this topic? 

Thank you?
Flood?+?

Sure , Thank you for all your efforts

[Flood and Flood's wife]

10 hours ago, APCO said:

Sure , Thank you for all your efforts

Hello @APCO, 

You're most welcome!

Kaspersky experts have confirmed they've reset the activation code. 

1. AFTER you've successfully applied the code, make sure you do the following:
2. Run a manual Database update - allow it to complete.
3. Shutdown the computer, using Shutdown, not Restart, power on using the power button, login, make sure KIS is running, check the version & patch please? 

Thank you?
Flood?+?

Edited November 22, 2022 by Flood and Flood's wife
Added 1. 2. 3.

[APCO]

14 minutes ago, Flood and Flood's wife said:

Hello @APCO, 

You're most welcome!

Kaspersky experts have confirmed they've reset the activation code. 

1. AFTER you've successfully applied the code, make sure you do the following:
2. Run a manual Database update - allow it to complete.
3. Shutdown the computer, using Shutdown, not Restart, power on using the power button, login, make sure KIS is running, check the version & patch please? 

Thank you?
Flood?+?

Hello My life saver ?

I activated successfully , manual update ,then shut down and power on

KIS is working perfectly now as it used to be.

Version still the same : 21.3.10.391 (j)

[Flood and Flood's wife]

19 minutes ago, APCO said:

I activated successfully, manual update, then shut down and power on

KIS is working perfectly now as it used to be.

Version still the same: 21.3.10.391 (j)

Very good @APCO, well done? & you're most welcome!

Thank you for updating the Community, we're delighted with the outcome?‍♂️

You may wish to read: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ, by Danila T.; the range is available, in your location; if you have questions about converting, please raise a new topic? 

Thank you?
Flood?+?