Error kpm-agent-product-action:?action=DoNothing;isStartupAction=1

[Sasha666]

Every time there is an error jump up when I try to log into ANY website

 

kpm-agent-product-action:?action=DoNothing;isStartupAction=1.

 I use MacOS 14.0 (23A344) , Kaspersky premium 

 

what should I do? thanks 

[Danila T.]

Hello,
Follow these steps:
Open the Terminal (/Applications/Utilities/Terminal) and run (copy\paste, then click Enter):

pkill kpm
rm -rf ~/Library/Containers/*kpm*
rm -rf ~/Library/Group\ Containers/*kpm*
launchctl remove com.kaspersky.kpm.bl.resolver

Connect KPM with MyKaspersky  again. Check problem.
Thanks.

[Sasha666]

hi, after I type 

 

pkill kpm
rm -rf ~/Library/Containers/*kpm*
rm -rf ~/Library/Group\ Containers/*kpm*
launchctl remove com.kaspersky.kpm.bl.resolver 

 

and I restart my Mac, it works 🙂 thanks 

 

how come this issue would ever happen by the way? thanks

 

Edited October 11, 2023 by Sasha666

[Danila T.]

Hello,

Ok, thanks for info. We analyze the causes of the problem.

[Mp974]

Hello. I have a similar issue with URL ksec.//openFromLoginitem. If you have a solution. Thanks.

[Danila T.]

1 minute ago, Mp974 said:

Hello. I have a similar issue with URL ksec.//openFromLoginitem. If you have a solution. Thanks.

Hello,
Follow these steps:
Open the Terminal (/Applications/Utilities/Terminal) and run (copy\paste, then click Enter):

pkill ksec
rm -rf ~/Library/Containers/*ksec*
rm -rf ~/Library/Group\ Containers/*ksec*
launchctl remove com.kaspersky.ksec.bl.resolver

Connect KSeC with MyKaspersky  again. Check problem.
Thanks.

[gomnam1]

pkill kpm
rm -rf ~/Library/Containers/*kpm*
rm -rf ~/Library/Group\ Containers/*kpm*
launchctl remove com.kaspersky.kpm.bl.resolver

I did this on Mac 15 but it still didn't work

 

i want to install kaspersky safe kids

please help me 

Edited October 13 by gomnam1

[Danila T.]

Hello,

KSK for Mac doesn't officially support macOS 15: https://support.kaspersky.com/KSK/Mac1.0MR9/en-US/97449_1.htm

[gomnam1]

I had this problem on Mac 14 and I could not solve it

please help me 
i have this problem after mac 14 released . please help me .

[Danila T.]

1 hour ago, gomnam1 said:

I had this problem on Mac 14 and I could not solve it

please help me 
i have this problem after mac 14 released . please help me .

Please contact with our support team:

https://support.kaspersky.com/b2c/#contacts

 

[gomnam1]

i contact but you dont any answer for me

[Danila T.]

Please write INC number.

[Mikhail9845]

В 28.12.2023 в 15:14, Danila T. сказал:

Hello,
Follow these steps:
Open the Terminal (/Applications/Utilities/Terminal) and run (copy\paste, then click Enter):

pkill ksec
rm -rf ~/Library/Containers/*ksec*
rm -rf ~/Library/Group\ Containers/*ksec*
launchctl remove com.kaspersky.ksec.bl.resolver

Connect KSeC with MyKaspersky  again. Check problem.
Thanks.

Thank you very much!