End point 11.7.669 and Outlook add-in causing issues.

[Slappeee]

Appears the dreaded kaspersky outlook add-in problems have come back…….Been several years since the last major issues...

We have updated a group of computers from Endpoint 11.6 to 11.7.  Now users are experiencing issues with the Kaspersky EP and the kaspersky outlook add-in.

I have noticed reoccurring instances of Kaspersky not working (freezing and constantly trying to reset itself) that causes what looks like internet connectivity problems.  It also prevents Outlook from opening up sometimes because it freezes during startup when Outlook tries to open the Kasperky add-in.

 

Opened INC (#13371456) and uploaded the GSI to the case.  Not to confident the tech knows what they are talking about since he told me to just disable the add-in.  Told the tech that is not an option as that will effectively disable the monitoring of email….   Do the techs know the product they are supporting????   This is not the first time that this happened either.  Rather disappointing not wanting to help…

[Mornsgrans]

Same issue on my computers - I hope, that it will besolved in a short time, otherwise I will move with my 100 users to annother brand.

[DonKid]

Hi.

 

Our team sent in a procedure to collect some logs and the incident was closed due to lack of interaction with support.
As this is an issue we need logs to verify the issue, please open another incident for us to analyze the issue.