Download

[Mar]

Downloaded file is empty. Only shows title, no opportunity to set up the premium product. Why?

[Flood and Flood's wife]

5 hours ago, Mar said:

Downloaded file is empty. Only shows title, no opportunity to set up the premium product.

1. Why?

 

Hello @Mar, 

Welcome!

1. Read: Where to download and how to install a Kaspersky application for home.
2. Where is the Kaspersky Premium Subscription *from*? Read: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ, by Kaspersky Danila T.
3. Download from: 1. (your) MyKaspersky account; 2. the Forum Download link; 3. the download links on the Kaspersky Customer Service page

Still having a problem, reach out to Kaspersky Customer Service -> on the Kaspersky Customer Service page: https://support.kaspersky.com/b2c/global#contacts, select Email & fill in the template as shown; please provide a *detailed-history*  & *do not use the AI-bot to submit the request*                                                                                                                                                         

Thank you🙏
Flood🐳+🐋

Edited 1 hour ago by Flood and Flood's wife
added template