Does Kaspersky block iDrive program from backing up my files externally? [Closed]

[zevbn]

Does Kaspersky block iDrive program from backing up my files externally? If so - how can I enable it? Thanks

[Flood and Flood's wife]

Hello Zevbn, Welcome! Please tell us:

1. Operating system, version, build?
2. All Kaspersky software:
3. KAV Free or Licensed?
4. Version?
5. Patch(x)? x = letter
6. iDrive version?
7. Is iDrive installed as an application on your device?
8. If "yes" was iDrive recently installed?
9. Does the iDrive software have a "trusted" status in Kaspersky application?
10. In Kaspersky REPORTS, are there ANY events logged for iDrive?
11. If "yes", please "export" those events & upload the report by selecting the upload icon in your reply.
12. Have you tried backing up files externally and not been able to?
13. Tell us exactly what happened?
14. Any other information that you think represents the issue?

Please let us know? Please also read: https://support.kaspersky.com/14866#block3 https://help.kaspersky.com/KIS/2019/en-US/68155.htm Thanks.

[zevbn]

1. Operating system, version, build? - Win 10
2. All Kaspersky software:
3. KAV Free or Licensed? - free
4. Version? don't know. just downloaded it, so must be latest
5. Patch(x)? x = letter - no patch
6. iDrive version? - latest: 6.7.1.49
7. Is iDrive installed as an application on your device? - yes
8. If "yes" was iDrive recently installed? - works for a long time successfully. Because of current problem, a new version was downloaded, still under checking
9. Does the iDrive software have a "trusted" status in Kaspersky application? - dom"t know how to do that
10. In Kaspersky REPORTS, are there ANY events logged for iDrive? - no
11. If "yes", please "export" those events & upload the report by selecting the upload icon in your reply.
12. Have you tried backing up files externally and not been able to? - yes
13. Tell us exactly what happened? - backup failed, and log of iDrive says: Possible reasons: 1. Ensure that you do not have an intermittent Internet connection. (z: not relevant) 2. Check if you have granted the necessary privileges on local firewall
14. Any other information that you think represents the issue? - no

Thanks in advance

[zevbn]

Ah, yes, another question: the kaspersky icon on task tray beats like a heart since backup has started. What does it mean?

[Flood and Flood's wife]

Hello Zevbn,

1. Win 10, version? OS build? >> type winver, in taskbar ?search, information displayed includes version and build - please provide?
2. Kaspersky version? Patch? >> Right click on Kaspersky icon (on taskbar) >> select ABOUT, information displayed includes version and patch - please provide?
3. Since installing Kaspersky have you restarted the PC?
4. When installing any software is the systrem always rebooted after each change?
5. Re "Check if you have granted the necessary privileges on local firewall", has this been done?
6. Have you applied the application exclusion as per the documentation provided earlier?
7. Kaspersky icon - he?artbe?at - shows activity, can be updating, scanning, backup, etc., select the shield, open the application - view the activity of Kaspersky software.
8. Please upload the iDrive report, by selecting the upload icon in your reply.

Please let us know? Thank you.

[zevbn]

Hi FLOOD, Since my post, I have done the following:

1. updated iDrive version;
2. granted privileges on Win firewall (funny - never had to do that before. I have been working with this backup app for more than 2 years);
3. excluded iDrive exe file on Kaspersky;
4. run the backup manually.

Result: backup succeeded. So, problem solved. Thanks for your help.

[Flood and Flood's wife]

Hello Zevbn, Very good! Thank you for letting us know. We're delighted the issue is resolved. Best regards!