Skip to content
View in the app

A better way to browse. Learn more.

Kaspersky Support Forum

A full-screen app on your home screen with push notifications, badges and more.

To install this app on iOS and iPadOS
  1. Tap the Share icon in Safari
  2. Scroll the menu and tap Add to Home Screen.
  3. Tap Add in the top-right corner.
To install this app on Android
  1. Tap the 3-dot menu (⋮) in the top-right corner of the browser.
  2. Tap Add to Home screen or Install app.
  3. Confirm by tapping Install.

Discord not working when Antivirus is activ

When Kaspersky is running Discord cant connect, i tried to put discord in the  exception list but when i try this Kaspersky crashes.

So every time i want to use discord i have to deactivate Kaspersky. What can i do about this.Also tryed to reinstall Discord but that had no evect.

 

Featured Replies

1 hour ago, vodun said:

When Kaspersky is running Discord cant connect, i tried to put discord in the  exception list but when i try this Kaspersky crashes.

So every time i want to use discord i have to deactivate Kaspersky. What can i do about this. Also tried to reinstall Discord but that had no effect.

Hello @vodun

Welcome back!

Which Kaspersky version is installed - on Windows Taskbar -> Hidden icons, right click the Kaspersky icon, select About

image.thumb.png.e47f384edb287b2c68d54f803d8cb28e.png

  • Post the information that shows on the About screen please? 

Thank you?
Flood?+?

Edited by Flood and Flood's wife
Post the information that shows on the About screen please? 

same to me. Discord Updater dont work when Kaspersky is running since about 4-6 weeks - maybe a bit longer.

Kaspersky Version 21.3.10.391 (I).

Also the Battle.net dont work since 1 week.

I had no such problems since the first time I used kaspersky (> 10 years)

 

regards

Dirk

37 minutes ago, dfrischa said:

same to me. Discord Updater don't work when Kaspersky is running since about 4-6 weeks - maybe a bit longer.

Kaspersky Version 21.3.10.391 (I).

Also the Battle.net dont work since 1 week.

I had no such problems since the first time I used kaspersky (> 10 years)

Hello @dfrischa

Welcome & thank you for the information!

Upgrade to Kaspersky's new version, the upgrade is free & is like-for-like; read: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ, by Danila T.

For the upgrade please follow these steps: 

  1. Check (your) MyKaspersky account, Subscriptions tab & make sure the *existing* Kaspersky Activation code is saved there? 
  2. Create a System restore point: How to create a restore point in Windows
  3. Uninstall the existing Kaspersky software -> during the uninstall (you) will be prompted to save data - only select License information, Data Encryption if (you've) created data vaults for storage & Anti-Spam databases if (you've) built such a database. 
  4. At the end of the uninstall make sure the computer is rebooted. 
  5. Download the new software from here: https://www.kaspersky.com/downloads#update-product
  6. Install, follow: How to install the application
  7. At the end of the install make sure the application is *signed into* with the same email address that (you) use to sign into (your) MyKaspersky account - so the software, account & license synchronise. 
  8. Run a Database update. 
  9. Shutdown the computer using SHUTDOWN not Restart, when the computer if fully OFF - power ON by pressing the power button, login.
  10. Recheck the Discord & Battle.net issues? 

Any issues or concerns please post back? 
Thank you?
Flood?+?

Edited by Flood and Flood's wife
added Battle.net || corrected spelling?

Hallo Floodies ^^,

everyting works fine now with the "Standard" Version.

Thanks for the fast help.

Regards

Dirk

2 minutes ago, dfrischa said:

Hallo Floodies ^^,

everyting works fine now with the "Standard" Version.

Thanks for the fast help.

Regards

Dirk

Hello @dfrischa, Dirk, 

You're most welcome?

Excellent, well done!!

Thank you for taking the time to share the good news with the Community!

Flood?+?

 

Please sign in to comment

You will be able to leave a comment after signing in

Sign In Now

Account

Navigation

Search

Search

Configure browser push notifications

Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.