Delete an old user

[KasVinello]

I have bought Kaspersy Premium for 20 licence. I've shared a licence last year with some friends. Someone the them didn't have uploaded our licence il 2026. I can't remove them from the user in the address book. So i can't add new users for sharing becaouse Kaspersky report "i've enough family users". There is no way to delete old friends in address book? Thanks for response

[Flood and Flood's wife]

15 minutes ago, KasVinello said:

I have bought Kaspersky Premium for 20 licence. I've shared a licence last year with some friends. Someone the them didn't have uploaded our licence il 2026. I can't remove them from the user in the address book. So i can't add new users for sharing because Kaspersky report "i've enough family users". There is no way to delete old friends in address book? Thanks for response

Hello @KasVinello,

Welcome!

1. Please read & follow: How to revoke the subscription from a user. 

Please pay careful attention to the warning: This process may take a long time (up to 24 hours).

Thank you🙏
Flood🐳+🐋