Correct postcode format not accepted on renewal payment form

[pyor66]

Hi,

When I attempted to Renew my subscription to KIS Android, the postcode format was correctly entered but not accepted. The specimen postcode shown in 'info' W2 6BD is incorrect. A UK postcode requires 6 digits. A week has elapsed since my first attempt, and I am concerned that I will lose protection of the app. Any advice is gratefully received.

[Flood and Flood's wife]

13 hours ago, pyor66 said:

• When I attempted to renew my subscription to KIS Android, the postcode format was correctly entered but not accepted. 
• The specimen postcode shown in 'info' W2 6BD is incorrect.
• A UK postcode requires 6 digits.
• A week has elapsed since my first attempt, and I am concerned that I will lose protection of the app.
• Any advice is gratefully received.

Hello @pyor66, 

Welcome back! 

1. IF we process the transaction as a *new* subscription, W2 6BD works for us:
2. Which Kaspersky subscription is being *renewed*, Kaspersky Plus & OR Kaspersky Premium https://www.kaspersky.co.uk/android-antivirus - these *new* generation subscriptions have replaced the old range (KAV, KIS, KTS, KSC) which are no longer available.  
3. Which *UK post-code* are (you) inputting? 
4. Is the renewal *shopping-cart* showing up as a Nexway portal? 
5. Is the *renewal* being processed via a store - for example - Huawei, Samsung & OR Vik? 
6. Please log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - select Email, then fill in the template as shown; include a *detailed history*                    

Please share the outcome, with the Community, when it's available?

Thank you?
Flood?+?

Edited February 22 by Flood and Flood's wife
select Email, then fill in the template as shown; include a *detailed history*                    

[pyor66]

Hi,

Thank you for your advice. I tried all the suggestions without success. As it turned out, it was not that the solutions did not work but that I discovered a spelling error in an address I brought up on Autofill. My bank/cards would not accept the incorrect address. After correcting the error, the payment went through without a hitch.

My mistake !  Thanks all the same for the effort you made on my behalf.

 

[Flood and Flood's wife]

1 hour ago, pyor66 said:

Thank you for your advice. I tried all the suggestions without success. As it turned out, it was not that the solutions did not work but that I discovered a spelling error in an address I brought up on Autofill. My bank/cards would not accept the incorrect address. After correcting the error, the payment went through without a hitch.

My mistake !  Thanks all the same for the effort you made on my behalf.

Hello @pyor66, 

You're most welcome!

We're delighted to read the issue is resolved, well done!

Thank you for taking the time to update the Community?

Flood?+?