pyor66

HI, I have a new installation of Windows 11. Left click on KIS icon, the loading screen momentarily appears and disappears. This repeats and continues to do so. I now have about 100 greyed out KIS shields in 'Hidden icons' but no protection. I do not feel safe to carry on online. In addition to which everything is so slow with KIS constantly trying to load and warning pings every few seconds. Advice gratefully received Edition Windows 11 Home Version 22H2 Installed on ‎28/‎06/‎2023 OS build 22621.1928 Experience Windows Feature Experience Pack 1000.22642.1000.0 Device name Processor AMD Ryzen 3 3100 4-Core Processor 3.59 GHz Installed RAM 16.0 GB Device ID B6C25DEB-4962-439A-86EC-4EFDB09A7F19 Product ID 00326-10000-00000-AA386 System type 64-bit operating system, x64-based processor Pen and touch No pen or touch input is available for this display

The new version of the support chatline has plummeted in usefulness by 90%. I miss the direct contact with support staff which left you with a record of exchanges to refer back to when the problem arose again. I was in this precise position yesterday. Confronted with the new chat hosted by “Peter AI”. He seemed quite unable to understand the simplest question and kept asking me to rephrase the question. After about 10 iterations I gave up and now have no idea how to contact Kaspersky to resolve my problem. Renewal is imminent and I shall seriously consider changing my IS provider. And that is after many years of sticking with Kaspersky and being very satisfied with it.