CONFLICTING INFORMATION: IS KASPERSKY PREMIUM AVAILABLE IN UK OR NOT?

[chrisjwynn]

About a week ago I bought Kaspersky Total Security from the UK store. Went to My.Kaspersky and it told me that it was not for use in UK and there was no download link. 2 days later I discovered that KTS was no longer for sale and was offered 3 products, Standard, Plus and Premium. I got Customer Support to cancel the unusable KTS and refund what I had paid so that I could buy Kaspersky Premium. They sent me a link to where I could buy it with a special offer. This took me to a site where the price was quoted in euros. Instead I logged into the UK site and bought Premium from there. It explicitly stated that it was "ONLY FOR ACTIVATION IN THE UK, IRELAND AND FALKLAND ISLANDS". When I look in My.Kaspersky it tells me that this too is "NOT SUPPORTED IN YOUR REGION". The additional info says "THIS PRODUCT HAS NOT YET BEEN LAUNCHED IN YOUR REGION".

What on earth is going on? Two separate products purchased from the UK site that say "UK only", took my money and then tell me I can't have them. We only seem to have been getting these problems since Nexway replaced Digital River as the provider. If they are not available, DON'T ADVERTISE THEM.

[Flood and Flood's wife]

Hello @chrisjwynn, 

Welcome again!

Unfortunately, the Community cannot fix the "NOT SUPPORTED IN YOUR REGION/ "THIS PRODUCT HAS NOT YET BEEN LAUNCHED IN YOUR REGION" issue, you will need to go back to Kaspersky support please, there's clearly an issue, they will be able to assist

https://www.kaspersky.co.uk/premium

Please share the outcome, with the Community, when it's available? 

Thank you?
Flood?+?

Edited October 29, 2022 by Flood and Flood's wife

[chrisjwynn]

KASPERSKY PREMIUM IS AVAILABLE IN UK.

Customer Support replaced the activation code in my.kaspersky with one for the correct UK version. They said that the one obtained from the UK store was "Others" region. Who is responsible for that faut pas I wonder. Nexway?

Anyway, Premium downloaded and installed perfectly this time. Looks really good. Lots of new security features. Told me 2 of my email accounts were associated with websites that had been breached, Tiscali (TalkTalk) and Malwarebytes.

Issue now closed.