changed password and I cannot login in Kid Safe area [MOVED]

[Flood and Flood's wife]

Hello Graziano, Are you able to pm me the link used for the trial please? 7 days is not correct... :thinking: Thanks!

[Roberto68]

Hello, from this afternoon this problem is solved from himself. Without do nothing now the kids (Bambini) area it is available. Maybe the password change have some problem in the weekend or during the non-working days. Now all is runnig fine.

[Flood and Flood's wife]

Hello, from this afternoon this problem is solved from himself. Without do nothing now the kids (Bambini) area it is available. Maybe the password change have some problem in the weekend or during the non-working days. Now all is runnig fine.

Hello Roberto68, Thank you for letting us know! Best regards.

[Shibu Mammen]

Hello,

Without knowing all these challenges I changed password for Mykaspersky login Yesterday . Now even after 17 hours still unfortunately   unable to access kids area. Getting following message. Logged a support case and waiting. Tried with different browsers and systems. Unable to extend the device usage time on my kids tab and laptop. Affecting their online classes.

 

[Flood and Flood's wife]

Hello @Shibu Mammen, 

Welcome!

Sometimes it can take Technical Support a little while to respond, however they will, in the meantime, may we know:

1. The name & operating system of the device KSK is installed on (where the error in the image is shown)?
2. Has the device been disconnected in the MyKaspersky Devices Tab, the device fully shutdown & restarted and then resynced with the MyKaspersky account? 

Please let us know?

Thank you🙏

Flood🐳

[Flood and Flood's wife]

Hello @Shibu Mammen, 

Welcome!

Sometimes it can take Technical Support a little while to respond, however they will, in the meantime, may we know:

• 1 The name & operating system of the device KSK is installed on (where the error in the image is shown)?
• 2 ​​​​​​​Has the device been disconnected in the MyKaspersky Devices Tab, the device fully shutdown & restarted and then resynced with the MyKaspersky account? 
• 3 Reset all browsers to default
• 4 Create a System Restore Point
• 5 Change to Safe Mode
• 6 Clear: C:\Windows\Temp
• 7 Clear C:\Users\YOURNAME\AppData\Local\Temp
• 8 Return to Normal mode, recheck issue? 

Please let us know?

Thank you🙏

Flood🐳

[GT1]

I have exactly the same problem since changing my password and I do not know how to correct this. 

I have a fully paid up account on multiple devices.

Can anyone share any tips on how to access this area of my.kaspersky please?

[Flood and Flood's wife]

Hello @GT1,

Welcome!

Please tell us:

1. Kaspersky Safe Kids version & patch? Hover the mouse over the Kaspersky Safe Kids icon, a popup will show the version & patch.
2. Which device name, operating system & version is the Kaspersky Safe Kids parent account on? 
3. On the parent device, using a browser, for example Google Chrome, can you sign into the MyKaspersky account? 
4. Is there any other Kaspersky software installed on the parent device? If “yes”, which Kaspersky software = name, version & patch? 
5. Please show an image of the problem?
6. Which browser is the system default browser? 

Please let us know?

Thank you🙏

Flood🐳

[GT1]

1. Kaspersky Safe Kids version & patch? Hover the mouse over the Kaspersky Safe Kids icon, a popup will show the version & patch.
   • 1.40.0.1673
2. Which device name, operating system & version is the Kaspersky Safe Kids parent account on? 
   • I have tried this on:
     1. Windows 10 Enterprise 1809 Build 17763.1217
     2. Windows 10 Home, 1909 Build 18363.836
3. On the parent device, using a browser, for example Google Chrome, can you sign into the MyKaspersky account?
   • Yes
4. Is there any other Kaspersky software installed on the parent device? If “yes”, which Kaspersky software = name, version & patch? 
   1. Windows 10 Enterprise
      • none
   2. Windows 10 Home:
      • Kaspersky Total Security, 20.0.14.1085(j)
5. Please show an image of the problem?
   • account detail in top right have been removed

     

      

6. Which browser is the system default browser? 
   • Chrome

[Flood and Flood's wife]

Hello @GT1,

Thank you for the information and the image👌

• ➡ Kaspersky Safe Kids current version is 1.0.5.6123e
• How long has KSK been installed?
• ❓ Which device is the primary device for Kaspersky Safe Kids parent ?

Windows 10 Home or Windows 10 Enterprise? 

Please let us know?

Thank you🙏

Flood🐳

[GT1]

Hey Flood - thanks for the reply.

 

God news - the site has self-corrected today and I can access. Perhaps the issue is the expectation of “minutes” to update rather than “hours”

 

My issue is now resolved.

Thanks

[Flood and Flood's wife]

Hello @GT1, 

You’re most welcome☺ !

That’s brilliant news👏 , thanks so much for taking the time to let us know🙏 !

Flood🐳