Cant remove Safe Kids app from Samsung Galaxy A6

[GGGorast]

Hi,

none of your guides works when it comes to removing the app.

Can someone post working guide or updated steps please.

Thanks,
Gorast

[Flood and Flood's wife]

19 minutes ago, GGGorast said:

none of your guides works when it comes to removing the app.

Hello @GGGorast, 

Welcome back!

1. Is KSK being removed from the child or parent's Android? 
2. What is not working - what steps have you taken, is there an error - what is it? 

Please post back? 

Thank you?
Flood?+?

Edited April 12, 2023 by Flood and Flood's wife
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[GGGorast]

Hi,

I want to remove the KSK from my kids old phone. There is simply no uninstall or remove.
I logged in with mine (parental) account and still no option to delete it from the device.

Regards,
Gorast

[Flood and Flood's wife]

2 hours ago, GGGorast said:

1. There is simply no uninstall or remove. I logged in with mine (parental) account and still no option to delete it from the device.

Hello @GGGorast, 

Thank you for posting back!

1. ?Please post an image of the options that are available *after* you've logged into KSK app (as parent) on the child's Samsung Galaxy A6 - post the the same screen as our image 1 please? 

On the child's Android, select Uninstall the app, after the parent has signed into (their) MyKaspersky account, again select Uninstall the app (image 1), KSK will prompt: Do you want to uninstall this app?, with two options: OK OR Cancel, select OK (image 2), the next *message* the parent *should* see is Uninstalled Kaspersky Safe Kids (image 3). 

This Uninstalled Kaspersky Safe Kids message may be on *any* KSK screen, depending on how *YOU* configured *YOUR* child's KSK; for *US* we did not grant permission to Knox; it drives us all insane; & we did not grant permission for a KSK shortcut. 

     

Thank you?
Flood?+?

Resource:

Remove the app from your child's device

Edited April 28, 2023 by Flood and Flood's wife
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