March 21, 20251 yr I just created an account and paid the subscription but simply can't login. It keeps asking me to create a new password what I already did 100 times. Don't know what to do
March 21, 20251 yr @Priscilacarvalho Welcome. Please clear Browser cache + reboot or try with another Browser ?
March 30, 20251 yr On 3/22/2025 at 5:15 AM, Berny said: @Priscilacarvalho Welcome. Please clear Browser cache + reboot or try with another Browser ? Can't even login .
March 30, 20251 yr From Spain, I can acces to my Kaspersky, I introduce the 2fa code and give me a error try it later…
March 30, 20251 yr So it's not just me, huh. My phone app still works, but on PC i am logged out of the Secure Connection app and cannot log back in. Same with My Kaspersky dot com account in the browser
March 30, 20251 yr vor 3 Minuten schrieb Crixus: ok server maintenance? and no message to warn users ? lol... Yes, this is non -fine
March 30, 20251 yr The strange is, the error is when pit the 2fa code.. maybe something it’s broken in a server update I don’t know.. but its to strange
March 30, 20251 yr vor 2 Minuten schrieb J4D: The strange is, the error is when pit the 2fa code.. maybe something it’s broken in a server update I don’t know.. but its to strange Yes, i have the same Problem, very crazy
March 30, 20251 yr So sad, my son needs tablet for school and I can not acces app to give him more time in kaspersky kids premium version ...
March 30, 20251 yr Good evening, we are still waiting for official confirmation of the problem fix. But I see, that services are already working.
March 31, 20251 yr Some refund? We have paid for this service and it prevented our kids to do homework and caused a lot of difficult famiytime. This is not OK!
March 31, 20251 yr On 3/31/2025 at 5:46 PM, Miklos said: Some refund? We have paid for this service and it prevented our kids to do homework and caused a lot of difficult family-time. This is not OK! Hello @Miklos, Welcome again! Read: How to request a refund for a Kaspersky application Frequently asked questions about purchasing and returns (Nexway) (You're) welcome to log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - select either Email or Chat, then fill in the template as shown; include a *detailed history*.*Also* -> IF using Chat - *before* ending the chat -> ask the operator to email (you) a copy of the chat transcript - otherwise (you'll) have no record of the chat* Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋 Edited June 7, 20251 yr by Flood and Flood's wife
I just created an account and paid the subscription but simply can't login. It keeps asking me to create a new password what I already did 100 times. Don't know what to do