Can't login to my account

[Priscilacarvalho]

I just created an account and paid the subscription but simply can't login. It keeps asking me to create a new password what I already did 100 times. Don't know what to do

[Berny]

@Priscilacarvalho Welcome.

Please clear Browser cache + reboot or try with another Browser  ?

 

[HL87]

On 3/22/2025 at 5:15 AM, Berny said:

@Priscilacarvalho Welcome.

Please clear Browser cache + reboot or try with another Browser  ?

 

Can't even login . 

[yunuo]

me too

I tried chrome, edge and kaspersky software

neither can login

[Mikhail Shakhov]

Hello,

responsible team is already working on it. 

Thank you. 

[J4D]

From Spain, I can acces to my Kaspersky, I introduce the 2fa code and give me a error try it later…

[Plastic_SR]

So it's not just me, huh. My phone app still works, but on PC i am logged out of the Secure Connection app and cannot log back in. Same with My Kaspersky dot com account in the browser

[J4D]

Support tell me that is a server maintenance.. try it in 24h.. 

[Crixus]

ok server maintenance? and no message to warn users ? lol...

[J4D]

I don’t know.. in support chat they tell me this.. server maintenance 

[merle]

vor 3 Minuten schrieb Crixus:

ok server maintenance? and no message to warn users ? lol...

Yes, this is non -fine

[Crixus]

Ok, thanks. At least we know the problem is with them. ?

[J4D]

The strange is, the error is when pit the 2fa code.. maybe something it’s broken in a server update  I don’t know.. but its to strange 

[Berny]

To all , please see comment above from @Mikhail Shakhov

[merle]

vor 2 Minuten schrieb J4D:

The strange is, the error is when pit the 2fa code.. maybe something it’s broken in a server update  I don’t know.. but its to strange 

Yes, i have the same Problem, very crazy

 

[J4D]

Continue offline… it’s too frustrating 

[bambukavak]

same issue. can't login, can't use vpn. when it's gonna fix?

[Arcad3]

Same problem...

[Aniko]

So sad, my son needs tablet for school and I can not acces app to give him more time in kaspersky kids premium version ...

[Mikhail Shakhov]

Good evening, 

we are still waiting for official confirmation of the problem fix. But I see, that services are already working.

 

[Berny]

@Mikhail Shakhov

Good evening,

I can login ?

[harlan4096]

I can log in also, but it seems it is affecting other users...

[J4D]

Apparently it’s working now

[Mikhail Shakhov]

The issue has been officially fixed.

[Miklos]

Some refund? We have paid for this service and it prevented our kids to do homework and caused a lot of difficult famiytime. 
This is not OK!