My 2019 Macbook Pro burnt out the other day and I had to get another drive. Fortunately, I had a time machine backup to restore from. However, that hasn't gone as I had hoped. Finally got my Apple ID but Microsoft Outlook crashes on loading. I googled and found that Kaspersky and a VPN I had installed could be the problem. I exited the latter and tried to uninstall Kaspersky Internet Security to no avail. I have a zerob file (locked) in the Application folder. Can anybody suggest how I can unlock this thing in order to trash it and if there is anything else that I am missing in not being able to access Microsoft Outlook?
Thanking you in advance
Sabina
Tokyo, Japan
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My 2019 Macbook Pro burnt out the other day and I had to get another drive. Fortunately, I had a time machine backup to restore from. However, that hasn't gone as I had hoped. Finally got my Apple ID but Microsoft Outlook crashes on loading. I googled and found that Kaspersky and a VPN I had installed could be the problem. I exited the latter and tried to uninstall Kaspersky Internet Security to no avail. I have a zerob file (locked) in the Application folder. Can anybody suggest how I can unlock this thing in order to trash it and if there is anything else that I am missing in not being able to access Microsoft Outlook?
Thanking you in advance
Sabina
Tokyo, Japan