Cannot turn on Kaspersky Protection Extension in MS Edge

[Buddel]

The Kaspersky Protection Extension can be easily installed and turned on in Firefox, but the extension doesn't seem to work in MS Edge. I can install it in MS Edge, but it can't be turned on, which renders the extension useless. It's probably a Microsoft thing that can't be fixed, isn't it?

[harlan4096]

Welcome to Kaspersky Community.

 

Can Your post the version of K. product installed?

[Buddel]

vor 1 Minute schrieb harlan4096:

Can Your post the version of K. product installed?

Thanks for your help. I'm currently using Kaspersky Premium 21.18.5.438.

[harlan4096]

I don't use Edge, but I have KPremium 21.18 installed in W11, and:

 

 

Those 2 appear in gray because I have both modules disabled, but add-on works fine here 🤔

[Flood and Flood's wife]

2 hours ago, Buddel said:

The Kaspersky Protection Extension can be easily installed and turned on in Firefox, but the extension doesn't seem to work in MS Edge. I can install it in MS Edge, but it can't be turned on, which renders the extension useless. It's probably a Microsoft thing that can't be fixed, isn't it?

Hello @Buddel, 

1. Also, what is the Edge version? 
2. What is the KPE version? 
3. Make sure Allow extensions from other stores is toggled ON, uninstall KPE from Edge & reinstall from the Chrome webstore: https://chromewebstore.google.com/detail/kaspersky-protection/ahkjpbeeocnddjkakilopmfdlnjdpcdm

Thank you🙏
Flood🐳+🐋

Edited August 5 by Flood and Flood's wife
Make sure Allow extensions from other stores is toggled ON, uninstall KPE from Edge & reinstall from the Chrome webstore: https://chromewebstore.google.com/detail/kaspersky-protection/ahkjpbeeocnddjkakilopmfdlnjdpcdm

[Buddel]

1.) The extension is installed in Edge, but it is not activated.

2.) Current Edge version: Version 127.0.2651.86 (Offizielles Build) (64-Bit)

3.) Version 2.10.9.1

4.) Tried that already, it does not work.

Thanks for you help anyway.

[Flood and Flood's wife]

47 minutes ago, Buddel said:

4.) Tried that already, it does not work.

Hello @Buddel, 

Thank you for the information!

We use Edge with the extension, on 5 computers, it works perfectly, so we're not sure what you mean by "It's probably a Microsoft thing that can't be fixed, isn't it?"

• -> Log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - on the support page, select either Email or Chat, then fill in the template as shown; please include a *detailed history*. Support may request logs, traces & other data, they will guide you: 

Please share the outcome with the Community, when it's available? 
Thank you🙏
Flood🐳+🐋

[Buddel]

Thanks again. I logged a request with Kaspersky Customer Service an hour or two ago.

PS: If a Kaspersky employee needs the request ID, please feel free to send me a personal message.

 

 

Edited August 5 by Buddel

[Buddel]

BTW, I also tried to reinstall MS Edge, but to no avail. Let's hope the K support team will help shed light on why the K extension cannot be installed in Edge here.

[Buddel]

I have just tried to find the K extension on both the Chrome Web Store and on the MS Edge Add-on website -- I couldn't find it. The extension is still available as an add-on for Firefox, but what about Chrome and Edge. Strange...

[Flood and Flood's wife]

2 hours ago, Buddel said:

I have just tried to find the K extension on both the Chrome Web Store and on the MS Edge Add-on website -- I couldn't find it. The extension is still available as an add-on for Firefox, but what about Chrome and Edge. Strange...

Hello @Buddel, 

Thank you for posting back!

In response to our reply, Dot point 4 above: "Make sure Allow extensions from other stores is toggled ON, uninstall KPE from Edge & reinstall from the Chrome webstore: https://chromewebstore.google.com/detail/kaspersky-protection/ahkjpbeeocnddjkakilopmfdlnjdpcdm"

You said: "4.) Tried that already, it does not work."

So, at that time could you not find the extension in Edge / Chrome OR is it you cannot find KPE since then? 

In Edge: edge://extensions/?id=ahkjpbeeocnddjkakilopmfdlnjdpcdm

In Chrome: https://chromewebstore.google.com/detail/kaspersky-protection/ahkjpbeeocnddjkakilopmfdlnjdpcdm

Thank you🙏
Flood🐳+🐋

[Buddel]

vor 1 Minute schrieb Flood and Flood's wife:

So, at that time could you not find the extension in Edge / Chrome OR is it you cannot find KPE since then? 

I can find the extension in the Chrome/Edge store when I click the "Turn on" button in the Kaspersky GUI. However, when I go the Chrome/Edge store and "manually" look for the extension by typing "Kaspersky" in the search field, the extension cannot be found.

I can find KPE in my Edge browser. It is still installed, but the extension is not activated. Weird.

PS: Here is a screenshot of what I see in my Edge browser. The extension is is there but greyed out:

 

[Flood and Flood's wife]

2 minutes ago, Buddel said:

1. I can find the extension in the Chrome/Edge store when I click the "Turn on" button in the Kaspersky GUI.
2. However, when I go the Chrome/Edge store and "manually" look for the extension by typing "Kaspersky" in the search field, the extension cannot be found.
3. I can find KPE in my Edge browser. It is still installed, but the extension is not activated. Weird.

Hello @Buddel, 

Thank you for posting back!

KPE cannot be searched for manually like you're describing in 2. 

Wait for Kaspersky Customer Service  - give them a *complete history* & take it from there. 

Thank you🙏
Flood🐳+🐋

[Buddel]

Yes, let's just wait for a reply from Kaspersky Customer Service. I still hope this can be fixed somehow. It's not that important for me because Edge is just used as a secondary browser here. However, a solution to this issue would definitely be welcome.

[Buddel]

I removed MS Edge from my computer earlier this day. Therefore, it is now even less important for me to find a solution to this strange issue. Anyway, if Kaspersky Customer Service knows what to do about it, I will post back.

[Buddel]

It was soooo easy to find a solution. I just to uninstall and reinstall Kaspersky. 🙃