Cannot restore File because Original folder is missing

[Kannister]

Hello , I recently had this problem, when I was sending files from my hard drive to my laptop Kaspersky started deleting files on it and then it moved into my local disk and started deleting exe’s and even my intel and nvidia drivers I tried to restore them from quarantine but keep getting an error message that I cannot restore the files because the original folders are missing but when I check my local disk the folders are still there. Kaspersky tries to disinfect the files but fails and then deletes it puts them in quarantine then advanced disinfection states and I can’t do anything on my laptop I had to force shut it down...please can anyone give me solutions it keeps deleting all my drivers and registry anytime I turn the laptop on Please help!!! *Re FILE CANNOT BE RESTORED TO THE ORIGINAL FOLDER THE ORIGINAL FOLDER IS NOT AVAILABLE

[richbuff]

Welcome. There are two courses of action. One is to post your GetSystemInfo report here, so forum users can help, and the other is to Contact Tech Support. 1b. Please post your GetSystemInfo report link, instructions: https://support.kaspersky.com/common/diagnostics/3632 Please upload the GetSystemInfo zip folder that is inside the larger GSI zip to the GSI parser site http://www.getsysteminfo.com/ and post the url to the parsed report here, in your next post. 1a. Please post the full, complete detection details. Full file name, full path, full location, detection verdict. Post screenshot of Reports > Detailed reports > Detected objects. Main Kaspersky window > More Tools > Reports > upper right > Detailed reports > at the upper left, drop down from All Events to Detected objects. How to take and post screenshot: https://support.kaspersky.com/common/diagnostics/492 PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply. 2. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI