Cannot administrate remote computers through VPN

[Hichem Bouslama]

Hi,

One of our branches has computers connected through VPN (Fortinet), the computers have the network agent and KES installed , can ping the administration server , but the agent fails to connect to the administration serveur (error x0502 socket connection timeout). As a result , these computers are not detected by the administration server and cannot be administrated (It was working at some point since there was a last connection since april 2023, I don't know what changed exactly ) . I attached a screenshot of klnagchk utility

Thanks in advance

[DonKid]

Can you try, please, uninstall and reinstall Kaspersky Network Agent

 

If the problem remains, please open a ticket here.

[Hichem Bouslama]

Hi,

It tried reinstalling the agent without success , I'll try opening a ticket and see 

 

 

[Renan Corassa]

Can the host ping the IP registered with the network agent? Can you telnet to IP+Porta to check if the connection is successful?