Hi,

I'm unable to access the Administration server through Kaspersky Security Center. It gives me 'Access Denied' error. I tried restarting the Administration server service and changing the administration server service account but It did not work.

Thanks in advance

Please, check KEL (Kaspersky Event Log) for the error message.

I checked the log , Three main error messages are mentioned :

- Database error occurred: #1963 (11) Database connection is broken "11 '[DBNETLIB][ConnectionWrite (WrapperWrite().]General network error. Consult your network documentation{08S01};' LastStatement='SELECT @@SPID;'"

- Database error occurred: #1963 (11) Database connection is broken "11 '[DBNETLIB][ConnectionWrite (send().]General network error.Consult your network documentation{08S01};' LastStatement='tsk_ri_get_subpkg_start'"

- Connection to main administration server failed.
#1282 Error in socket operation. Operation timed out. Location

. Our branch that encountered the problem said this happened after a backup task was performed (How is that even possible ??). 

Please, open a ticket here.