Can new ticket still be opened for region activation issue?

[Hall of Famer]

Hi,

As Kaspersky was exiting in USA, I opened a ticket back in July 2024 to change my region from USA to Global, and they said they had removed region restriction for me. However, I got an error that subscription could not be renewed. I checked my account and it still says my region is USA, and I wanted to open a new ticket to change this. However, I am not getting any email notification that my ticket has been opened or received. So I want to ask, is it still possible to open such ticket to change my region? If not possible, do I have to ditch my user account and try to start over in a different region? Thanks.

[Danila T.]

Hello,

I couldn't find your new support requests. Please create a new ticket via https://support.kaspersky.com/b2c/#contacts