Bugs on report for what'app appli

[Cedric E]

Hello, 

My daughter use what's app on her mobile with Kasperky safe kid,

I see that report indicate usage for 8h of what's app whereas she used it less than 1h,

did someone look at that ? 

it seems that is not all days there is this issue.. 

Thanks.

Cedric.

Edited September 19, 2022 by Cedric E

[Flood and Flood's wife]

12 hours ago, Cedric E said:

1. My daughter use what's app on her mobile with Kaspersky safe kid, 
2. I see that report indicate usage for 8h of what's app whereas she used it less than 1h, 
3. it seems that is not all days there is this issue.. 

• did someone look at that? 

Hello @cedric, 

Welcome!

• ?KSK Reports the time the app is active, was WhatsApp actually active for only one hour; meaning after your daughter finished using WhatsApp, does she close/end it fully, or does she leave it running in the background? 
• ?We're testing, but, because it's reported as an intermittent issue, it will take some time, while you're waiting, please help us with the following:

1. Android manufacturer name (e.g. Samsung, Huawei, Oppo etc.) & OS version, open (phone) Settings, scroll to the bottom, select About? 
2. KSK version, open KSK, select About? 
3. Sometimes, for intermittent issues, it helps to uninstall & clean install the software, has that been done? IF "no", please proceed as follows:
4. Backup WhatsApp Chats (note, not a mandatory step, it's up to you/your daughter if she wishes to do this step).
5. Uninstall WhatsApp go to Settings, select Apps, select WhatsApp, select Uninstall -> allow the process to complete? 
6. Power OFF the phone & leave it OFF for 2minutes, power ON, login.
7. Uninstall KSK, follow the documentation & allow the process to complete:
8. Power OFF the phone & leave it OFF for 2minutes, power ON, login. 
9. From GooglePlayStore, download a new KSK installer. 
10. Install KSK, make sure all permissions are granted?
11. Check the KSK rules, you've previously applied (for your daughter)? 
12. Retest the KSK/WhatsApp Report discrepancy? 

Please share the outcome with the Community & we'll update the topic with the test results as soon as they're available. 

Thank you?
Flood?+?

Edited September 20, 2022 by Flood and Flood's wife